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United Kingdom
Work Background
IndigoCustomer Service Representative
Aug. 2021 - Apr. 2022Whitehorse, Yukon Territory, Canada- Greet customers as they enter and leave the store - Perform cashier duties as well as promote current store promotions - Receive deliveries and put them to their designated spots - Process Kiosk orders and call customers to update them of their order - Sweep and Organize the store accordingly
Best Western Gold Rush InnFront Desk Receptionist
Mar. 2021 - May. 2021Whitehorse, Yukon Territory, Canada
BagelsFront Cashier
Mar. 2021 - May. 2021Whitehorse, Yukon Territory, Canada
NAE TechEnglish Second Language Teacher
Dec. 2020 - Mar. 2021Remote
Socotra Training ConsultancyEnglish Second Language Teacher
Feb. 2020 - Jul. 2020Socotra Governorate, Yemen-Taught Reading, Writing, Listening and Speaking skills to various age groups and literacy levels -Created lesson plans to exploit the book 'English Unlimited'
-Prepared exams and report cards; did housekeeping duties such as photocopy, scan, file management and technology upkeeps
-Trained interns about Teaching English methodologies and organizational skills -Created course curriculum and learning improvements during COVID-19
Royal Canadian Ins. of International StudiesEnglish Second Language Teacher
May. 2019 - Feb. 2020Toronto, Ontario, Canada-Created lesson plans according to the course curriculum assigned
-Taught adult students from Asia and Latin America
-Managed and graded students’ tests, assignments, exams and essays Calculated student final marks and made report cards
-Provided supplementary materials to aid in students' learning
Urban International SchoolEnglish Teacher
Apr. 2019 - May. 2019Toronto, Ontario, Canada-Developed lesson plans according to the MOE curriculum for Grade 12 English - ENG4U course·
-Taught ELL (English Language Learners) students from China, Korea, and Vietnam -Wrote and graded students’ tests, assignments and projects
-Calculated students‘ final marks and rendered report cards for administrative record-keeping -Provided supplementary learning including Internet and media credibility, pop culture and media studies
Maybe's Lebanese RestaurantCustomer Service Associate
Aug. 2018 - Apr. 2019Toronto, Ontario, Canada-Served Customers with how they want their food done
-Made shawarma sandwiches, plates, platters, etc.
-Cleaned the surroundings to make it more pleasing
-Refilled and prepared the ingredients such as onion, rice, tomatoes, bread, etc.
Globalfaces DirectCustomer Service Representative
Jan. 2018 - Aug. 2018Toronto, Ontario, Canada-Answered calls from fundraisers and solved issues related to accounts -- as well as queries from both the fundraiser and donors.
-Processed donations from various charities -Increased donor retention by calling donors back to thank them for their donations -Trained and supervised new hires; mentored new employees on customer service standards, conflict resolution, and problem-solving of escalated calls.
Second CupBarista and Cashier
Sep. 2017 - Jan. 2018Toronto, Ontario, Canada-Performed cashier duties and closed the cash registers during end of shift -Created gourmet coffee and tea-based drinks
-Cleaned, arranged, and decorated the store for seasonal needs
-Ensured guests’ safety by putting up caution signs, putting salt on the stairways, and carried out crowd control duties.
ACCESS International English Language CentreEnglish Second Language Teacher
Jul. 2017 - Jan. 2018Toronto, Ontario, Canada-Increased enrolment and student learning by implanting innovative programs. -Developed an English curriculum for Medical students, presented case studies and medical scenarios.
-Assessed students’ knowledge and progress through tests reports and presentations. -Used interactive activities and games to supplement student’s learning using web tools, interactive learning modules, and e-learning sessions.
-Taught adults aged 18 – 35+, different classes such as Grammar, Reading and Writing, Pronunciation, Listening and Speaking, and Communication Skills
VIPKidRemote ESL Teacher
Nov. 2016 - Apr. 2017Remote -Taught children (4-12 years-old) basic English knowledge and grammar remotely
-Used TPR (Total Physical Response) to explain new words and vocabulary
-Assessed students' level based on the test format given
-Gave feedback after each class, regarding the children’s learning progress and/or difficulties
Al-Khaleej Al-Raed Managment Training CenterEnglish Lecturer
Aug. 2012 - Jul. 2016Saudi Arabia-Conducted English lectures for writing, listening, and speaking to a class size of 30 students aged 18-22 as well as basic medical terminologies.
-Created interactive, creative, and easy to follow lesson plans to keep student interests at peak; -Created exams and daily academic schedule -Graded exams, tests, quizzes and speaking presentations.
-Taught all English skills for level one to adult students.
-Led a workshop to local staff in Al Baha University regarding North American teaching methodologies
CineplexCast Member
Jul. 2010 - Sep. 2011Toronto, Ontario, Canada-Responsible for customer service and order preparation at concession stand and Burger King
-Prepared ready to order food while providing customer service -Performed cleaning, maintenance & restocking tasks
Aerie by American Eagle OutfittersSales Associate
Sep. 2008 - Mar. 2011Toronto, Ontario, Canada-Acknowledged customers who came in and out of the store
-Let customers know about store and company promotions
-Help customers look for their right size in under garments and tell them features of different styles
-Help customers look for their perfect fit while working in the fitting room
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