Mitchell Bernard - Technical Lead, Barbarian Group

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Work Background

SamsungTechnical Lead

Sep. 2023Gilford, New Hampshire, United StatesTechnical lead for the Samsung Business-to-Business (B2B) site Managed and developed the B2B product launches for the AEM team including the creation and updating of configurator pages Updated Product Information Management system to properly configure product SKUs for use on site pages Developed a bulk “end-of-life” tool to update pages for products that should no longer be available on the site. Participated in P0 calls to trouble-shoot and fix urgent site issues Conducted analysis of JIRA tickets to determine trends and make recommendations for improvement in development processes

AARPBack End Developer

Mar. 2017 - Apr. 2024Washington, District of Columbia, United StatesUsing the Khoros Community API, React, and AEM 6.1, designed and developed an application that allowed users to post and respond to social content from the community.aarp.org site in the context of the main aarp.org site Working with Adaptive Forms and AEM 6.2 tags, designed and developed a wizard-based component that allowed users to answer questions about their caregiving experience to get content relevant to their life Migrated the AARP site to the Viafoura Conversations solution for commenting on site comment; converted comments from the previous vendor to the Viafoura platform; collaborated with the AARP Identity team to protect personal identifiable information during mapping of user data with Viafoura; developed a component to display the comments related to each article Designed and developed an integration with Spoken Layer to provide short-form audio presentations of site content; built a JSON feed for consumption by Spoken Layer to identify new content requiring production work; created a unique ID system to map AARP articles with the related short-form audio files; created back-end code to cache data on page properties to reduce server calls to Spoken Layer; updated page templates to surface the Spoken Layer AEM 6.5 component on pages as needed Created AEM 6.5 workflows to notify key authors and producers when Experience Fragments were replicated and to allow authors to request reviews of page content before replication. Developed a tool to allow authors and administrators to bulk upload a spreadsheet of redirects into a datashare in the AEM 6.5 content repository; updated the integration of the redirects datashare into the AARP error handler code to ensure that unresolved page requests are redirected correctly.

Alexa ConsultingSenior Consultant

Nov. 2015 - Jun. 2023Greater Boston AreaWorking in Adobe Experience Manager 6.2, developed new components with Sightly; created service for consumption of AEM content by Ionic front-end; and wrote documentation of delivered components for the public web site project of a large utility company. Working in Adobe Experience Manager 6.1 for the public web site project of a major grocery chain, developed new components and converted existing components to use Sling model injection; converted dialogs over to new Touch UI. Working in Adobe CQ 5.6.1 for the public web site project of a major health insurance company, installed local author and publish instance of AEM; installed Dispatcher; reviewed, designed and converted the site structure to support multiple languages; wrote Groovy script to review and update the content to support the new structure; documented site restructuring process for staging process

OpenTextProduct Manager, Customer Experience Management

Feb. 2011 - Jul. 2015Lincoln, MaDefined the scope and managed the OpenText Tempo Social, Portal, and Collaboration 8.5.1 releases in July 2014, 8.5.2 releases in November 2014, and 8.5.3 release in July 2015. All releases involved indirect management of the development team using Agile development methodologies. The backlog was tracked and coordinated using Atlassian JIRA. The releases were included in the Experience Suite, an integrated suite of products that provides end-to-end management of content and information through critical processes to enable superior digital experiences. In collaboration with the Technical Project Manager, User Experience Lead, and Product Information (PI) specialist created the features backlog, user stories, mock-ups, interaction specifications, and commitment document for OpenText Portal 8.5. This release introduced the Portal In-Context Management (ICM) Environment and support for responsive design via Bootstrap. ICM allows business users with limited knowledge of the Portal platform to manage site, page, and design elements in the site and page context. Portal 8.5 also includes support for responsive design via Bootstrap. The Portal 8.5 project was coordinated with the Web Experience Management 8.5 release to ensure the integrations and interoperability between the products provides a unified and modern interface that supports the creation of compelling digital experiences. Managed the OpenText Social Communities mobile application project. Working with the User Experience Lead, created the features backlog, user stories, mock-ups, interaction specifications, and commitment document for the application. Working with the Cloud Services team, designed the architecture and coordinated creation of Class I, II, and III hosted offerings for OpenText Social Communities. Designed and managed the OpenText Social Communities 8.1 beta program. Feedback from beta customers was incorporated into the release. The program directly increased the product's revenue pipeline.

Open TextPrincipal Architect

Jul. 2009 - Feb. 2011Lincoln, MADesigned and developed an OpenText Social Communities demo site which was used as part of a presales demo template. Designed, managed, and assisted in development of a Vignette Community Applications reference site which was used as part of the Sales Engineer demo environment. The reference site was also used as the foundation for a services package that would allow customers to rapidly implement a Vignette Community Applications site.

Vignette CorporationPrincipal Architect

Jan. 2004 - Jul. 2009Sudbury, MAIntroduced a services package based on an Enterprise Social Networking customization for Vignette Collaboration. This Facebook-like extension allowed users to create and maintain networks, keep up-to-date on recent activities, update their personal status, and communicate with each other through comment walls. The development of this package required the creation of marketing materials including a customer-facing video, formal documentation, and organizing customer communications. Technical account manager and architect of MasterCard’s Sales Resource Center (SRC) application project, a $250k services engagement. SRC provided MasterCard's global sales force with the resources to develop customer relationships and sell MasterCard programs and services. Designed and developed an analysis and reporting tool for MasterCard’s SRC application as part of a $200k services engagement. The work on this project was awarded a Vignette Professional Services Innovation Award for 2006. Technical lead on the $250k services engagement to create Hewlett Packard’s Garage idea management application. Hewlett Packard used the Garage as an environment that fostered collaborative, innovation, and new idea generation to improve business processes and create new products. Integrated an open-source image editing application with Vignette’s Collaboration platform to create a digital asset management system for General Electric Marketing as part of a $1M+ services and license deal. The system tracked use of the assets to ensure that General Electric met its legal obligations related to images licensed from outside suppliers. Code from this application was used on numerous pre-sales engagements and influences some software license deals. Working with the technical analysts at Defense Information Systems Agency (DISA), coded and configured Track Program Status (TPS) which provides DISA’s personnel with a tool to maintain and share key status information about program/project activities.

VignetteSenior Consultant

Jan. 2003 - Dec. 2003Sudbury, MADesigned and developed Ogilvy & Mather’s BrandPlace during a $150k services engagement. BrandPlace is a centralized extranet environment where Ogilvy employees work in project workspaces that enable client account collaboration and campaign development. This implementation was used as a Collaboration Case Study. As part of a presales engagement team, built the prototype for Bank of America’s Global Commercial and Investment Banking group that lead to Intraspect’s largest license deal at the time, in excess of $1M. The application that was built based on the prototype allowed Global Commercial and Investment Banking to create, share, and propagate ideas for new products and promote cross-selling within strategic accounts.

Plaut ConsultingWeb Developer/Web Master

Mar. 1999 - Mar. 2000Waltham, MADesigned, developed, and implemented Plaut’s first intranet site Project manager for the redesign of the United States Web site Built prototype of a collaborative document management site

Putnam InvestmentsWeb Developer/Designer

Oct. 1997 - Mar. 1999Boston, MADeveloped and designed content for public, sales advisor, and shareholder sites