SercoTraining & Development Manager
Apr. 2024Southampton, England, United KingdomOverseeing the provision, monitoring and delivery of all training initiatives.
Re-designed the Corporate induction at University Hospital Southampton for all Domestic, Catering and Retail staff.
Achieved 100% pass rates in Food Safety Training courses, a 30% increase on previous best performance.
Managed the Training Team, providing guidance and feedback on areas for improvement.
Provided leadership coaching to drive a reduction in attrition across the Serco UHS contract.
Delivered online and classroom training to a 650-person workforce.
Achieved the mandatory training KPI 8 weeks ahead of target.
Introduced induction and performance tracking.