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Work Background
DeloitteInstructional Designer
Apr. 2015 - Sep. 2017Greater Atlanta AreaGeorgia Integrated Eligibility Systems Project (GAIES) (Contracted through Modis, Inc) • Perform basic needs analysis • Develop training strategy (master training plan) • Develope and implement the Train-The-Trainer program. • Select new trainers • Evaluate and coach trainer performance • Create training curriculum and course outlines for modules 3-Day Inquiry Training, 7-Day Eligibility Training, and 1-Day Supervisor Training • Develop video tutorials • Develop 20 modules of instructor-led training Each ILT module included Participant / Instructor Guide, PowerPoint, Job Aids, Exercises • Develop program-specific exercises to facilitate end-user practice • Deliver instructor-led training to end-users across the State from Jan 2016 – August 2017 • Onboard and train over 40 subcontractor trainers to execute training delivery • Conduct Super User training for Pilot • Evaluate training using course assessments, course evaluations, and attendance data • Report on training progress weekly
DeloitteConsultant / Technical Trainer
Sep. 2013 - Apr. 2015Wilmington, DelawareFamily & Child Tracking Systems II (FACTS II) (Contracted through Modis, Inc) Lead Trainer for the implementation of the new Family and Child Tracking System II (FACTS II) for the Delaware Department of Services for Children, Youth & Their Families (DSCYF). • Assist Implementation Manager in product integration issues with the client project team and programmers, including workflow and how the products fit into particular scenarios. • Develop client training on products and contribute to the development and maintenance of client training and technical manuals using detailed design specifications. • Prepare and conduct technical training programs. • Prepare training material and classroom agenda. • Deploy training to targeted personnel. • Provide continued user/client assistance in understanding navigation of the SACWIS-based system. • Create instructor materials (course outlines, background material, instructional materials, and training aids). • Assist in design of computer-based and multimedia curriculum. • Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
HDA MerchandisingMerchandising (Part Time)
Sep. 2012 - Sep. 2013Love this little part-time gig. I've connected with several companies that do retail merchandising. Many of them have excellent work-processes that allows a free-lancer like myself to stay engaged between contracts. HDA is a great company. I was able to set my own hours; go in, spend a little time merchandising things like magazines, books or greeting cards, DVDs, CDs, etc., and then out. Get paid by whatever hours I decide to put in. This work left me free to write, relax, relate, release; and available to travel for speaking engagements. It's very easy to manage and gratifying work for a detail-oriented person.
Good Products & Services (GPS)Help Desk Tech
Aug. 2012 - Apr. 2013AlabamaAct as liaison and technical help desk point of contact between GPS & KMMG (Kia Auto).
DeloitteConsultant/Technical Trainer
Feb. 2010 - Jul. 2010West Virginia(Contracted through Modis, Inc) Compass Capture / OnBase (Northwoods Consulting Partners) • Develop and deliver technical training for a document imaging system created by Northwoods. • Traveled throughout West Virginia counties to teach the Compass Capture technical training to Bureau of Child Support Enforcement workers.
Deloitte ConsultingFSYSTEMS REGRESSION TESTING (Contracted)
Feb. 2009 - Feb. 2010AlabamaFamily, Adult & Child Tracking System. (FACTS) (Contracted through Modis, Inc)
DeloitteConsultant/Technical Trainer
Jul. 2008 - Feb. 2009AlabamaFamily, Adult & Child Tracking System (FACTS) (Contracted through Modis, Inc) • Work collaboratively with State staff to plan, develop, implement and evaluate training. • Create Instructor and User training manuals. • Conduct statewide training on Intake, Investigation, Case Management, Finance, and Provider Modules. • Provide technical assistance to end-users during pilot and rollout training.
DeloitteInstructional Designer/Trainer
Apr. 2008 - Aug. 2025• Apply established instructional design theories, practices, and methods to develop effective learning tools. • Assess training needs and requirements. • Create instructional materials for trainers, including course outlines, background information, and training aids. • Develop supporting materials or media, such as audio clips, videos, simulations, role plays, or games. • Establish criteria for evaluating learner performance and create corresponding assessment tools. • Design and implement a Train-the-Trainer program. • Deliver training sessions both in-person and online.
DeloitteInstructional Designer/Trainer
Apr. 2008 - Aug. 2025Nine (9) different Integrated Eligibility projects for five (5) States (Alabama, Delaware, Georgia, Tennessee, New York) Several Deloitte Projects, including F.A.C.T.S I & II, GAIES, TEDS, PERLSS, MATS, KATIE BECKETT, and NY MECM
Ashley Furniture HomeStoreGeneral Manager
Apr. 2007 - May. 2008• Manage retail showroom. • Assist Regional manager with product selection, merchandising, and pricing, marketing, advertising & promotion. • Ensure sales goals are met. • Monitor monthly budget and expenses. • Manage inventory. • Consolidate daily & weekly sales reports. • Plan day-to-day operations of the store. • Develop strategies to improve customer service, drive store sales, and increase profitability. • Ensure customer needs are met, complaints are resolved, and service is quick and efficient. • Ensure all products and displays are merchandised effectively to maximize sales and profitability. • Adjust sales goals and procedures as appropriate for the store. • Oversee order processing and scheduling of deliveries. • Recruit, hire and provide on-going leadership and training of sales staff. • Develop compensation and incentive plans for sales staff. • Develop and maintain relationships with vendors, designers, and interior decorators.
BEST BUYOperations Manager
Feb. 2006 - Apr. 2007• Ensures operating procedures are defined and documented for all departments. • Execute company policies and procedures. • Work in conjunction with Services and Production managers to define proper operating procedures. • Hire, train and develop store employees. • Schedule, organize and direct assignments. • Resolve customer problems or complaints by determining optimal solutions. • Analyze store's financial data and take action to grow revenues. • Communicate, execute, and manage marketing and merchandising programs. • Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank. • Plan and organize office administration. • Build and maintain an engaged store team, build customer loyalty, and drive store performance.
Columbus Ledger-Enquirer NewspaperExecutive Asst to the Editor
Feb. 1998 - Dec. 2005- Assist the Vice President/Executive Editor in managing the administrative functions of the news and editorial division. - Initiate correspondence, reports, and other materials for the Executive Editor's office and various news division projects. - Assemble, analyze, and maintain budgets and expenses, including salary, capital, and operational budgets. - Communicate company policies to the news and editorial division staff. - Coordinate special events. - Serve as a liaison to other divisions and act as a reader advocate. - Filter which phone calls and reports are directed to the Executive Editor. - Address lower-level issues to ensure the Vice President/Executive Editor can focus on core responsibilities and delegate tasks appropriately. - Arrange travel for newsroom personnel. - Coordinate maintenance and repairs for newsroom resources. - Order office supplies. - Plan events and coordinate catering for the newsroom team's gatherings.
VIBE Leadership TrainingDeveloper/Trainer
Jan. 1998 - Sep. 2019Develop workshops and training seminars for customer service, communication skills, leadership issues, time management, and overall productivity. Focus on enabling clients to recognize, embrace and increase their ability to provide process excellence in every area. Provide practical insight and instruction for organizations to implement with immediate results to maintain competitive advantage. Create a “buy-in” atmosphere for new programs and procedures. Design instructional materials and training programs. Create and implement Train-the-Trainer programs and activities. Act as Subject Matter Expert for technical processes designed by IT companies.
United States Air ForceRecruiting, Manpower Mgt, Command Post
Feb. 1978 - Feb. 19981994–1998 U.S. Air Force, Recruiter, Gunter AFB, AL • Implement aggressive sales & marketing techniques to increase workforce resources for U.S. Air Force. • Plan and execute special events. Conduct advertising & promotion programs. • Prepare comprehensive reports describing lead prospecting activities and projections. 1989–1994 U.S. Air Force, Manpower Mgt Engineer, Gunter AFB, AL • Develop and maintain manpower standards using industrial engineering techniques. • Conduct productivity enhancement studies and management advisory services. • Evaluate workload and manpower requirements. Review contracts for manpower impact. • Provide technical briefings and reviews for management staff.
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