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Work Background
QOS Networks by ZayoManager, Provisioning
Jun. 2022 - Jan. 2024Whittier, California, United States
Crush Supplies INCSmall Business Owner
Aug. 2019 - Jun. 2022Whittier, CAeCommerce business utilizing Retail Arbitrage, Online Arbitrage and Private label on Amazon.
YtelCarrier Engineer, Manager
Dec. 2018 - Sep. 2019Foothill Ranch
MitelVoip Support Engineer (Legacy Toshiba Products) at Mitel
Jul. 2017 - Nov. 201865 Enterprise
Toshiba America Information SystemsSenior Voip Engineer
Nov. 2013 - Jul. 2017Irvine, CA
TelePacific CommunicationsSupervisor, Service Delivery
Dec. 2012 - Nov. 2013Supervise Project Engineers that are responsible for engineering and project management of installation of telecommunication and data services. ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure that all Project Engineers are competent and trained Be able to step in and do Project Engineers job and all Product Coordinator functions when necessary Be first point of escalation when needed either internally or externally Step in to assist project Engineer with customer when necessary Exceptional knowledge of AESOP, FX and FX Customer Center with ability to modify orders to sometimes achieve results the system was not designed to accomplish. Very technically competent in Telecom voice and data services Able to trouble shoot technical problems when an installation is not going well. Quality Assure orders received from Sales to ensure complete order package. Assign orders to PEs in a way that balances the work load.
TierzeroSupervisor, NOC
Jul. 2012 - Jan. 2013
TelePacific CommunicationsSupervisor, NOC
Mar. 2010 - Jul. 2012Responsibilities include being able to multi-task, experience working in a NOC or similar center, handling first level escalations, and the ability to distribute trouble tickets, and ensuring that tickets are handled promptly and efficiently. Ability to troubleshoot problems called in by customers on PRIs, trunks, lines, and data. Ability to work with customers and vendors in a demanding and fast-pace environment. Troubleshooting skills include TCP/IP, DNS and Different Routing Protocols. Ability to identify and isolate issue with customers WAN/LAN environment. In some cases suggest a solution to resolve issue. Will be required to know and understand the TPAC credit process via the SLA (service level agreement)forms on the LAN and stay current with any type of network outage that may affect the calculations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Possible off-shift assignments for special projects and/or special customer requests.
• Must be available to work over-time and handle On Call duties • Resolve trouble tickets within 5ESS on customer and Network problems, or refer to appropriate department when trouble is determined to be outside of Switch.
• Assist with Switch line and trunk translations. • Ensure timely accounting and completion of all assigned workload.
• Utilize problem-solving techniques and develop proper escalation procedures.
• Act as first level escalation point.
• Provide leadership and direction to direct reports who are responsible for repair activity.
• Review all planned service-affecting activities to assure that service outages are held to an absolute minimum.
• Through leadership, develop an atmosphere where employees are recognized and held accountable.
• Build a teamwork environment, promote personal excellence, and ensure all technicians have a good understanding of their roles and responsibilities.
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