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Work Background
University of Washington TacomaTeaching Assistant
Mar. 2024 - Jun. 2024Tacoma, Washington, United States• Created Quizzes, Tests and other educational content for nine chapters of a Privacy Engineering undergraduate course
• Collaborated with professor to ensure content is aligned with learning objectives
• Provided constructive feedback for students on assignments
MicrosoftTest Engineer
Jul. 2023 - Jun. 2024Redmond, Washington, United States• Conducted software testing (manual testing a.k.a quality assurance) for pre-release builds, filed bugs in Azure DevOps, and provided detailed reproduction steps and configurations
• Maintained and troubleshot lab hardware/software, installed
software, and executed manual & automated tests, ensuring
seamless testing operations
• Demonstrated strong problem-solving skills and knowledge of personal computers, mobile phones, operating systems, and software development practices
Global Systems Integration LLCIndependent Contractor
Jun. 2023 - Oct. 2023Honolulu, Hawaii, United States• Technical leadership point of contact to maintain application IT Services and Security Operations including database management, and software debugging
• Performed gap analysis on Disaster Recovery solutions and made appropriate recommendations
• Pushed IT Security & Information Security practices and standards to secure an insecure application
• Championed cybersecurity standards such as pci-dss. HIPAA, and FERPA
• Used negotiation skills with stakeholders to prioritize technical debtresolution and implementation of best practices
• Technical work includes Snort IDS installations and setup, server monitoring and security remediation, Nginx configuration and deployment, Cloudflare CDN configuration, developing and deploying Slack channel integration tools written in C# and Golang,
• Converted back-end bulk storage to AWS S3 Cloud Services in C# Application
• Fixed data ingestion pipeline for tool that tracks educational data, prisoner identification, prisoner location for Hawaii State Correctional Facilities
Wipro LimitedProject Engineer
Mar. 2021 - Sep. 2022Redmond, Washington, United States• Provided configuration for Cisco and Arista ethernet switches, web services (SNMP, DHCP, IPV6, SSH) software, routing & firewalls to validate Azure Linux & CBL-Mariner images using PowerShell, Python, and Linux
• Implemented and expanded a data center lab, ensuring optimal operations - created OpenSSH configurations to allow Active Directory Users to access lab environment • Configured RAID, SMTP, SSH, Firewall, and other cloud infrastructure
in Azure (Azure cloud) and virtualized servers using Microsoft Windows Server Hyper-V (hyperv) virtual machines to run Open Source operating systems such as Ubuntu or Debian
• Automated system and network monitoring via scripting and Nagios, optimizing system efficiencies
• Resolved test CI/CD (cicd) run failures by analyzing data, enhancing lab operations through team collaborations
• Performed firmware upgrades for custom Microsoft Data center equipment utilizing KVM remote access
S. J. Guyton Imports LLCOwner
Sep. 2020 - Aug. 2022Renton, Washington, United StatesFocused on providing US retailers & coffee roasters exciting choices of coffee from the African continent.
HCLTechSoftware Engineer
Jun. 2018 - Sep. 2019Redmond, Washington• Developed a C#, Microsoft Azure (Azure Service Bus) application that communicated with Solr server for indexing of multi-terabyte file systems that inspected individual documents to detect personally identifiable information contained within, achieving a searchable backend system for Microsoft Research team's efforts in GDPR compliance
• Code was deployed using Git, Azure Service Bus & Solr rest json api and Infrastructure
• Automated deployment using an Azure Runbook in PowerShell, facilitating seamless VM-to-VM application transfers
• Used Postman to troubleshoot and develop application that interfaced with Solr apis
• Deployed application with Kubernetes, Azure Runbooks and Docker containers
AllyisSupport Enginer
Sep. 2017 - Jun. 2018Kirkland, Washington• Utilized MySQL queries to swiftly diagnose and fix customer sign-up and service usage issues
• Addressed and rectified data display discrepancies in customer interfaces using debugging and defined standard operating procedures
• Investigate issues from Amazon Web Services (AWS) S3 integration failures such as missing data
Renton Technical CollegeSoftware Engineer Internship
Mar. 2016 - Aug. 2017Renton, Washington• Automated CSV file downloads and archiving using Python, XML and Selenium WebDriver using Agile Development and TDD methodology
• Developed a custom Chromium browser, overcoming file-saving limitations
• Transferred information into an MS Access database
• Utilized Github to host version control of the application
Arvixe.comSystem Administrator
May. 2013 - Sep. 2015Remote• Resolved thousands of complex web hosting and virtual private server issues, satisfying customers, which include troubleshooting cPanel, Apache, Redis and WordPress hosting issues.
• Utilized Red Hat(centos / redhat) Linux and Windows diagnostic tools to troubleshoot server and TCP/IP network problems using experience and internet research resources
• Improved customer satisfaction by providing expert assistance with website and database setups
support.comSolutions engineer
Apr. 2012 - May. 2013• Performed HelpDesk remote system repairs and malware removal, increasing operational efficiency
• Supported hundreds of customers with device setup (printers, smartphones, LAN), network troubleshooting, and malware removal for windows and Mac OS systems
• Utilized a range of tools (Windows Sysinternals, Malware Bytes) to ensure comprehensive care
Airship AI Technical Support
Jun. 2010 - Aug. 2010• Managed technical support issues, reducing resolution times and increasing customer satisfaction
• Conducted QA testing and developed over ten user manuals (Technical Writing), enhancing product usability
• Facilitated weekly meetings to address support issues, fostering interdepartmental collaboration
INE, IncTechnical support
Jan. 2010 - Dec. 2011Bellevue• Provided global support via email/live chat, enhancing customer service responsiveness
• Handled account modifications and provisioning with high accuracy and customer satisfaction
• Performed Troubleshooting of video streaming issues, ensuring a seamless customer experience
Vonage Holdings IncTechnical Support Agent
Jun. 2009 - Jan. 2010• Provided VoIP and SIP support, achieving high issue resolution rates reflected in customer feedback
• Maintained performance targets, ensuring consistent service quality and reliability
Seanet CorporationSenior Technical Support
Oct. 2007 - Jan. 2009• Offered DNS and web server support, gaining expertise in system security and email troubleshooting
• Engaged in side projects that improved system functionality and user experience
• Led training and management initiatives, enhancing team capabilities and service delivery
Hawaii Air National GuardComputer Systems Control Apprentice
Mar. 1998 - Aug. 2001Joint Base Pearl Harbor-Hickam, HawaiiConfigure and troubleshoot a variety of computer communication systems utilizing a variety of media i.e.
UTP/STP, Microwave/Radio transmission, Optical Fiber, and WAN equipment i.e. Frame Relay/ATM,
CSU/DSU, TMUX.
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