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Work Background
219 Express LLCOperations Manager
Mar. 2021Fort Worth, Texas, United States
BQ ManagementPresident
May. 2017 - May. 2023Dallas/Fort Worth Area Maintain knowledge of industry trends and employment legislation and ensures agency compliance;
Maintain responsibility for organization compliance with federal, state and local legislation pertaining to all personnel matters;
Implements and applies personnel policies and programs for the purpose of conforming to relevant laws;
Communicates changes in the organization’s personnel and payroll policies and procedures and ensures that proper compliance is followed;
Develop, plan and evaluate HR and payroll procedures and policies for the purpose of ensuring department is operating effectively and efficiently;
Investigates grievances and/or complaints from employees for the purpose of reaching resolutions that provide a healthy work environment;
Consults with legal counsel as appropriate, or as directed by CEO on personnel and payroll matters;
Serves as the link between management and employees by handling questions interpreting and administering programs, and helping resolve work-related problems such as dealing with understaffing, refereeing disputes, firing employees and administer other disciplinary procedures;
Acts as an advisor to administrators, managers, and supervisors on issues related to organizational policy matters, such as equal employment, harassment, employee discipline and employment for the purpose of ensuring consistent application of policy;
Develops staffing proposals, advises on compensation strategies, analyze staffing trends and coordinates the in-house paid employee talent pool;
Recommends, evaluates and participates in staff development for the organization;
Manages day-to-day operations of Human Resources and Payroll areas to maximize efficiency, supervises the staff of human resource/payroll department;
Plan, direct, supervise and coordinate activities of the staff relating to employment, payroll, compensation, training and employee relations;
Level Resources LLCBranch Manager
May. 2014 - Nov. 2016Irving, TX Recruiting/Employment
Initiate correspondence to identify needs for open positions
Place electronic advertisements when needed for open positions; email selected candidate resumes to appropriate individuals for review; print and file resumes
Track open position progress from start to hire
Follow up with Hiring Manager consistently to ensure timely and appropriate hiring for open positions
Compose correspondence to candidates
Coordinate and conduct new employee orientations
Manage the onboarding paperwork and process for all hires and Performance Reviews
Check the performance reviews for accuracy, work with the HR department at the headquarters location to work within established deadlines.
Track all employee evaluations to include completion, overall scores, and manage the compliance * Organizational Structure / Compensation
Update and maintain organizational charts
Maintain company compensation spreadsheets for all departmental changes
Be the point of contact for guidance on compensation actions
Utilize job descriptions to make an appropriate match in compensation; recommend placement and evaluation of new company positions with the HR department.
Manage data input
Audit for accuracy and records changes
Maintain data integrity
Input new employee information into database timely, to not interrupt payroll processing.
Support employees with any questions and needs regarding company policies, benefits, compensation, etc.
Backup for coordination of background checks, employment verifications, etc.
SprintStore Manager
Mar. 2011 - Aug. 2013Mesquite TXStore Manager • Managed and developed a team of 9 that resulted in the top 3 stores in the district.
• Managed high volume of calls with responsibility for the implementation of highest customer satisfaction.
• Resolved any customer complaints or issues.
• Maintained stores inventory levels.
• Recruiting, Training, and Scheduling
• Held weekly store meetings assigning quotas and daily goals.
• Daily cash counts and deposits.
American Management StaffingRecruiting Manager
Mar. 2010 - May. 2013Plano Leading the recruiting team to effectively meet organizational goals.
Coordinating and participating in interviews.
Driving the sourcing, screening, interviewing, evaluation, and offer negotiation process
Developing new strategies and programs to attract candidates.
Working closely with recruiters to share best practices, providing assistance on critical needs and coordinating recruiting initiatives.
Acting as a partner to leadership to determine personnel needs and providing guidance on the selection process.
Leveraging all aspects of sourcing and candidate development including job posting, job board mining, internet sourcing, social networking, employee referrals, and networking events
Tracking metrics and using data for strategic analysis of recruiting campaigns
Sally BeautyPayroll Representative
Apr. 2009 - Jan. 2011Denton TXPayroll Representative • Performed high volume data entry.
• Multi-line phone system (call center environment)
• Resolved employee payroll issues and implemented corrections.
• Managed high volume of incoming calls and transferred to correct departments.
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