Catrina Caldwell

Administrative Assistant

Accounts payableCall CenterCustomer ServiceEntertainmentAssistantData Entry

Catrina B. Caldwell is a versatile professional with a strong background in customer service, business operations, and consumer research. She has held key roles at companies like McCormick, Aerotek, and PNC Bank, where she demonstrated exceptional communication skills, attention to detail, and a commitment to quality. Her experience spans supporting client testing initiatives, managing financial accounts, and ensuring regulatory compliance. With a unique blend of corporate experience and creative talent, she brings a well-rounded perspective to every role.

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Work Background

Professional Singer

Crossroads LiveProfessional Singer

Aug. 2024 - Feb. 2025Toured North America as part of a Broadway National Tour • Performed in fast-paced environments with 3-5 cities weekly • Maintained consistent professional performance while balancing personal life

Mainstage Performer

Disney Cruise LineMainstage Performer

Sep. 2023 - May. 2024Trained on and mastered 3 full feature shows within a 2-month period • Successfully completed intensive mariner training to attain first mariner role • Led safety protocols for embarking passengers , upholding Disney Cruise Line's priority on safety • Performed at Broadway level twice daily for 6 months , maintaining nearly perfect attendance

Consumer Panelist

McCormick & CompanyConsumer Panelist

Apr. 2019 - Jul. 2022Maryland, United StatesSupported North America and International clients with consumer testing inquiries • Ensured quality assurance for client products • Utilized effective communication and Food Science terminology in reports • Maintained prompt communication with management • Demonstrated efficient time management for task completion

Business Operations Associate

AerotekBusiness Operations Associate

Oct. 2014 - May. 2017Managed customer accounts by handling invoicing, collections , and customer service responsibilities • Supported field offices by serving as a liaison for local account billing and payment policies • Facilitated account-specific decisions by collecting essential information for management • Ensured accurate billing and customer data through auditing of account-specific reports

Customer Service Associate

PNCCustomer Service Associate

Nov. 2013 - Jul. 2014Atlanta, Georgia

Bank Teller

Wells FargoBank Teller

Jul. 2011 - Oct. 2013Atlanta, Georgia

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