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Work Background
FujitsuSenior Key Account Manager - Consumer Experience
Oct. 2024Madrid, Comunidad de Madrid, España
JobandtalentSenior Key Account Manager
Jan. 2022 - Sep. 2024Madrid, Comunidad de Madrid, EspañaCommercial and operational leader for Mobility and Retail Sector. Leading a team +25pax.
Upselling, renegotiations, cross-selling, presales.
Process optimization and product adoption.
Plans to increase customer success and satisfactions
P&L optimization and cash control
JobandtalentCustomer Success - Service Lead
Jul. 2021 - Jan. 2022Madrid, Comunidad de Madrid, EspañaLeading operations for the whole Industrial Sector in Spain
Customer retention and continuous improvement processes. KPIs definition, tracking and control and action plans.
JobandtalentCustomer Success - Service Manager & Integration Manager
May. 2019 - Jul. 2021Madrid y alrededores, EspañaManaging operations for clients in Industrial Sector
Definition, onboarding, coordination, tracking and analysis of the whole process for fulfilling the SLAs defined
Leading an integration process for a company acquired for the group in Galicia, Spain. Change management, client retention plans, process adjustments
Accenture EspañaManagement Consultant
Dec. 2017 - May. 2019Madrid y alrededores, España
Accenture EspañaManagement Consulting Analyst
May. 2015 - Nov. 2017Madrid y alrededores, EspañaAutomotive industry (SAP Integration and Implementation projects)
- Design and implement business changes that drive industry-specific, function and digital operating model transformation, focusing on task relating to people and process
- Address issues related to sourcing and procurement, supply chain, finance, sales and engineering, such as supply chain optimization or strategic cost reduction. - Apply deep business strategy development, architecting value and operating model architecture skills to influence agendas through business insight.
Sevilla Control SAProgramme A330 MRTT-BOOM Production Control Manager & Deputy Programme Manager
Mar. 2014 - Jan. 2015SevillaA330 MRTT-BOOM Programme Control Production Manager: Production plannng, process control, negotiations with vendors, monitoring of programme suppliers.
Deputy Programme Manager: Tracking and monitoring of all vendors, development and implementation of continuous improvement projects.
Sevilla Control SASix-month Internship. Production Assistant
Sep. 2013 - Mar. 2014SevillaSix-month internship in Sevilla Control SA, machining company for aerospace industry, significant member of EADS Supply Chain:
- Development of the Master Final Project entitle "Implementation of the Control Economic System in an aerospace company" - Assistant tasks in Programme department related to production planning and vendor monitoring.
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