Atento BrasilQuality Analyst - AppleCare
Aug. 2011 - Oct. 2012São Paulo e Região, BrasilImplementation of the first AppleCare Quality Team in Brazil As a QA, my main objective was to make sure that Operations, Training and Quality team had the same message, aligned to Apple standards in terms of Quality and Processes.
Provide Operations a sample of QAs, Reports to show our weak points, how we could improve them and do some coaching sessions with outliers.