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Work Background
Jogando Junto CanalStreamer & CSGO Caster
Apr. 2022
DocPlannerGlobal Training Manager
Dec. 2021 - Jul. 2022Barcelona, Catalonia, Spain
Teleperformance SpainTraining Coordinator
Aug. 2019 - Dec. 2021Barcelona Area, Spain
Teleperformance SpainQA / Product Trainer - Criteo
Jan. 2019 - Jul. 2019Barcelona Area, Spain
Teleperformance SpainTeam Leader - Google Ads
Apr. 2018 - Dec. 2018Barcelona Area, SpainTeam Leader from Spanish, Nordics and Benelux market. Coach, Develop and Motivate Inbound Team of Sales Reps to acquire new business and deliver proper Google Marketing Solutions to SMB customers.
Teleperformance SpainProduct Trainer - Google Ads
Nov. 2017 - Mar. 2018Barcelona Area, SpainPart of the team that made the expansion from Google Ads project at Telepeformance Spain, training more than 100 Sales Experts to become Google Ads Specialists in less than 3 months. POC of Product for the Inbound Sales Team.
Atento BrasilSenior Team Leader - Facebook Marketing Experts
Jul. 2016 - Jul. 2017São Paulo e Região, BrasilTeam Manager of Marketing Experts LatAm Team at Facebook vendor, Atento Brasil. Implemented LatAm Sales Group for Facebook in Brazil, assisting the management to set KPIs and how to measure them. Leader of 15 Sales Reps advising new business on Facebook and Instagram by sharing best practices and marketing strategies to make them successful.
TTECTeam Manager - Google Ads
May. 2015 - Jun. 2016São Paulo Area, BrazilTeam Manager from the new Google UMM LatAm project. Coach, Develop and Motivate Team of 15 Outbound Sales Reps to acquire new business and deliver proper Google Marketing Solutions to SMB customers.
Apart of Sales Team, I was responsible for the Quality Team, leading 2 QAs and using the analysis to take the best decisions to improve process.
Atento BrasilSenior Team Manager - AppleCare
Nov. 2012 - May. 2015São Paulo e Região, BrasilTeam Manager from Senior AppleCare Support for Mac OS in Atento as an Apple Vendor. Mentor of 6 Senior Apple Advisors responsible to solve the most complex software issues on time and delivering the highest customer experience, reaching what is expected from both sides, Apple and Apple users. As a Team Manager my key function was to guarantee that customers received the best support and we offered the best solution.
Atento BrasilQuality Analyst - AppleCare
Aug. 2011 - Oct. 2012São Paulo e Região, BrasilImplementation of the first AppleCare Quality Team in Brazil As a QA, my main objective was to make sure that Operations, Training and Quality team had the same message, aligned to Apple standards in terms of Quality and Processes.
Provide Operations a sample of QAs, Reports to show our weak points, how we could improve them and do some coaching sessions with outliers.
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