Dean Christensen - Business Leader, Ziply Fiber

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Work Background

Ziply FiberBusiness Operations Leader

Jan. 2023

iFIBER CommunicationsBoard Member

Jan. 2022 - Apr. 2023Ephrata, Washington, United States

iFIBER CommunicationsExecutive Vice President

Apr. 2020 - Feb. 2023Ephrata, Washington, United StatesPromoted to top executive role in connection with separation of CEO and COO. Currently oversees the day-to-day operations of the company reporting to the company’s board of directors. Responsibilities include managing and growing our Washington State markets, building a cohesive team, supporting the board and external advisors as requested to supply metrics and information for investment opportunities, expanding wireless network opportunities, and investigating new open access or acquisition opportunities for expansion.

iFIBER CommunicationsVice President Operations

Aug. 2017 - Apr. 2020Ephrata, Washington, United StatesResponsibilities included overseeing Customer Service, Tech Support, Network Operations, and Field Operations departments. Successfully negotiated and integrated the acquisition of a local competitor. This included consolidating systems, organizing financial reporting and accounting, and onboarding new personnel. Coordinated with network partners, NoaNet and various Public Utility Districts (PUDs), to maximize take rates in new network buildout areas, ensure network reliability and increase network redundancy, and make full use of tools and information available to optimize our customer service. Participated in research and planning for several new open access market opportunities in close collaboration with external advisors. This included performing feasibility studies and competitive analyses, planning necessary new network design and systems integrations, and coordinating with network and municipality partners on marketing and buildout strategies.

FreelanceContract Software Engineer - Full Stack

Jan. 2008 - Jan. 2019Designed and developed custom software and web applications for numerous clients. The most recent project was an autonomous irrigation and nutrient dosing system for a hydroponic warehouse. The project consisted of a ReactJS front-end deployed to Raspberry Pi microcomputers for irrigation and nutrient dosing and a NodeJS back-end API running Express and MySQL.

Saddle Mountain WirelessGeneral Manager

Aug. 2008 - Aug. 2017Responsibilities included the planning, management, and execution of the company’s strategic and operational plans along with management of the company's nine employees. Grew customer base from 1,500 to 3,500 by upgrading the network infrastructure, redesigning services, and increasing internet speeds available to customers. Cut operational costs by implementing new or custom-built systems and grew customer base resulting in an increase in revenue from $900K to over $2M. Designed, developed, and maintained a call-center system built with Twilio, Node.js, SIP, and MongoDB that at its peak handled over 24,000 minutes per month reducing hold times and costs from $15,000 to $3,000 annually. Worked with the Network Administrator to design and deploy a wireless network spanning three counties in Washington state with over 2,000 nodes. Together we managed and secured several Linux and Windows servers for email, DNS, CRM, billing, and other services. Services hosted on premises using VMware vSphere and, in the cloud, using AWS. Developed an irrigation intelligence system for farmers that utilized moisture probes, weather sensors, and wireless telemetry to make smarter irrigation decisions by using soil moisture, irrigation history, and weather data. This system was used in the irrigation of over 6,000 acres of agricultural land, conserving water and increasing crop yields.

OrangeSodaDeveloper & CSS-Guru

Nov. 2006 - Sep. 2008Provo, UtahHoned the skills of efficiency and an eye for perfectionism, earning the title of CSS Guru because as the go-to resource for anything CSS related. A strong knack for efficiency helped develop strategies and skills that were later used to develop a proprietary 3-tiered PHP framework (presentation, logic, data) for future jobs. Designed and built the front-end for the company’s search-marketing CRM platform.

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