Ilona Dougall-Morgan

Project Manager

Investor & VCITHR🐦 DesignConsultingFinanceBusiness OwnerGraphic DesignerBrand DesignerHead HunterHR consultantCall CenterCustomer Support RepresentativeExecutive CoachSales RepresentativeCold Calling SpecialistCustomer ServiceHelp Desk SupportCase ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistTraining&Development SpecialistAssistantAdministrative AssistantAdministrative SpecialistHR AnalystPersonal AssistantAdvisorOffice AssistantResearch AssistantEngagement ManagerProject CoordinatorOffice AdministratorExecutive AssistantTranslatorBilingual Communications SpecialistData Entry

I am Ilona Dougall-Morgan, a seasoned professional with extensive experience in senior management and business development, built over a career spanning nearly two decades of continuous work and study. I hold an MBA with distinction from Griffith University, Australia, and bring a wealth of expertise, particularly in the telecommunications industry. My skills include B2B sales, managing large accounts for enterprise and corporate clients, and implementing complex projects that deliver high-end solutions in data and communication management. I have a proven track record in staff hiring, managerial training, and designing and implementing effective training and induction programs. My leadership has been instrumental in managing diverse teams and successfully delivering intricate projects on time and within budget. Currently, I work freelance as a project manager in the design and construction space, where I apply my expertise to strategize, plan, and execute projects with precision. I also bring creative insights through my experience as a digital designer, combining innovation with practical solutions to meet business objectives. I have extensive experience with multiple platforms, including Jarvis and Salesforce, leveraging them to optimize processes, enhance customer relationship management, and support business development initiatives. I am also proficient in data analytics and adept at using various project management tools and methodologies. My career achievements include driving operational efficiency, achieving significant cost savings, and streamlining business processes. With a results-driven approach and a strong foundation in strategy and execution, I have consistently delivered impactful outcomes for the organizations I’ve partnered with.