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Work Background
Duke Corporate EducationProgram Manager Leadership and Development
Jul. 2022Singapore• Successfully managed executive education programs for Asia and Middle East regions, serving approximately 800 participants annually, implemented 2 - 3 million worth of accounts on average each year.
• Successfully delivered full Arabic and Japanese programs and have built strong relationship with clients during the execution of these programs.
• Working closely with world class educators and Implemented innovative curriculum aligned with industry trends and client needs. Assisted with educators briefing and design discussion with educators on behalf of the project directors.
• Part of the Global Educator Network (GEN) in Duke CE Singapore. Recruited and managed a team of world-class faculty, ensuring the highest quality of instruction.
• Cultivated strong relationships with key stakeholders, including senior executives and external partners from the following various industries ranging from Banking, Construction materials, Oil and Gas, Telecommunications and insurance.
• Lead program manager for one of the global 3-year 10 million dollar account managing the Asia deliveries of this account. Assisted to explore growth opportunities in this account.
• Participated in the global initiatives such as Global PM Summit Planning and D365 system implementation and superuser UAT testing for Asia region. Involved in the D365 training for the Asia team.
• Promoted from Program Manager to Senior Program manager in July 2023, overseeing the program managers team in Singapore currently.
DDI | Development Dimensions InternationalClient Services Manager (Operations)
Nov. 2021 - Jun. 2022Singapore• Managed the Client Services Team (operations),
• Ensure that all MNCs/public (government sector) programs were properly scheduled, capabilities matching of faculty to the programs • Project managing local and US, Europe and ASEAN customized programs, assessments, and coaching engagements and helped to increase customer retention rates by providing excellent customer service at all times.
• Vendor and Contractors' management - work deployment, budgeting, cost approval and tracking
Center for Creative LeadershipCoaching Operations and Resource Manager
Jul. 2020 - Nov. 2021Singapore• Managed the performances of 2 functions: Coaching Operations Team and Resource Team,
• Coaching Operations (Internal) - drive productivity by streamlining processes and SOP to ensure quality assurance of projects delivery
• Resource Team - supervised schedulers in proper deployment for all engagements
• Associate management - 150 associate coaches and facilitators
• Managed the professional development and training of associates, skill-sets tracking, arranged for upskilling opportunities and global fee adjustment yearly to ensure business sustainability
• Business Process Improvement and D365 system roll-out
• Completed end to end UAT testing and implemented new ERP/CRM system (a new system that replaces 10 old systems) in APAC
• Led the global process improvement initiatives across 3 regions (US/EMEA/APAC)
• Rebuilt cross-function workflow processes to align with business strategies to ensure organization efficiency
• Align system processes with workflow processes • Improved system processes by resolving technical glitches and proposed system updates with system developer to improve overall processes.
Center for Creative LeadershipLeadership Solutions and Coaching Operations Manager
Apr. 2020 - Jul. 2020SingaporeLed the coaching operations team • in charge of end to end process planning of the operations teams
• Project management of all different types of coaching engagements • Coaching pipeline, revenue project • Coaching projects tracking, concurrently managing multiple 13 -18 months projects Leadership solution team: • In charge of planning for ramp up of faculty and coaches • Generate and analyse data reports to review progress and development of the team and effectiveness of the programs delivered.
Center for Creative LeadershipProgram Executive
Mar. 2018 - Apr. 2020Singapore• Responsible for client relations, project budget/milestones, stakeholder collaborations and experiential execution. Focused on maximizing cost savings in tracking project expenditures and cost of materials, labor, and services
• Managed and delivered logistical support for our executive training programs with attendees from over 20 MNCs, SMEs and Conglomerates in South East Asia
• Experienced in liaising with C-suite, directors, senior management, mid and first-time managers
IMD business schoolProgram Coordinator and Faculty Assistant
Mar. 2016 - Mar. 2018Singapore• Supported program directors in program design, materials development, logistics, cost, and budget planning of the program
• Set up online portal systems/venue systems and troubleshoot any technical issues
• Successfully led, localized, and bespoke an executive Switzerland Program in Indonesia, client contracted multiple runs with us after
• Supported program directors in program design, materials development, logistics, cost, and budget planning of the program
• Set up online portal systems/venue systems and troubleshoot any technical issues • Successfully led, localized, and bespoke an executive Switzerland Program in Indonesia, client contracted multiple runs with us after.
Center for Creative LeadershipProgram Executive
Jun. 2015 - Mar. 2016
Center for Creative LeadershipProgram Coordinator
Jul. 2013 - Jun. 2015Singapore
AIGCustomer Service Consultant
Jan. 2011 - Jun. 2013
Ministry of FoodOutlet Manager
Jul. 2010 - May. 2011Singapore
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