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Work Background
Leadership LiftFounder
Jan. 2025Edinburgh, Scotland, United KingdomFounder and facilitator of Leadership Lift's cohort-based leadership development programme. I deliver impactful sessions for clients to help their leaders develop the skills and behaviours to inspire.
PA ConsultingPrincipal Consultant
May. 2022 - Jan. 2025United Kingdom- Operations & Improvement in the Energy & Utilities sector Rich's work centred on changing cultures and developing leaders in traditionally hard to reach workforces such as safety-critical, unionised environments. He works to embed behaviours which support a culture of high engagement and performance and gets past the 'treacle layer' in an organisation, enabling people to act in the right way through the creation and embedding of essential leadership behaviours. He works with C-Level stakeholders to understand the vision & values of an organisation and ensure the right stakeholder messaging accompanies all so that real change sticks.
People's EnergyOperations Director
Sep. 2019 - Oct. 2021Edinburgh, Scotland, United Kingdom• Drove and led operational excellence in customer experience, governance, and business development, overseeing 220 FTE and associated KPIs for energy supplier employer
• Designed and implemented organisational lockdown WFH strategy, developing a strategic operating framework centred around our people for contact centre and back office staff consisting of 120 FTE working from home for the first time, briefing and influencing at C-Suite level regularly • Developed and implemented transformational people and growth strategy across large customer service teams to accommodate increased customer base, ensuring first-class customer service within a challenging and regulated industry • Championed automation technology and managed process mapping and workflows to support standardisation and enable sustainable reduced error costs. Redesigned Meter-To-Cash process to increase profitability across B2C customer book.
• Designed, developed, implemented, and evaluated complex business improvements to drive operational excellence and oversaw training & development projects for depts to reduce operating expenses • Cut costs for Target Operating Model by 18%. Planned and implemented strategy and working methods for BPO providers offshore, spearheading availability of accurate MI for all stakeholder groups, collaborating across various third-party locations and time zones • Achieved operational savings by identifying ways to reduce overheads, utilising data-led root cause analysis, insights, creating analysis products, and enabling implementation
• Created, developed, and oversaw operational risk mitigation plans, leading on correcting non-compliant areas to reduce costs and prevent errors
Private wealth management officeHead Of Operations
Apr. 2014 - Sep. 2018Head of Ops dealing with HNW
Boeing Defence UK LtdBusiness Strategy Consultant
Oct. 2012 - Aug. 2014- Bespoke analysis of complex defence and security problems in the Advanced Programmes Division for a variety of government and internal stakeholders. Project management of technology team activity on defence modelling and analysis. - Deputy lead for attack helicopter procurement programme for UK Government. Created and led customer engagement delivery programme to support contract value over £1bn.
Mandara Energy LtdChief Operating Officer
Feb. 2010 - May. 2012- Collaborated with the CEO in setting and driving organisational vision, compliance reporting strategy, BAU operations functions and hiring needs
- Translated strategy into actionable KPIs for performance and growth, helping to implement company goal setting, performance management and integration of vital new technology
- Oversaw daily company operations and employee productivity
- Controlled company costs and introduced tactical initiatives with CFO to lower costs. - Spearheaded strategies and planning to steer the company’s future in a positive outcome
- Oversaw recruitment process for new hires and implemented training to ensure the seamless integration of new employees and built a highly inclusive culture ensuring team members thrived
Mandara Capital LLPOil Trader
Feb. 2010 - Jan. 2011Fuel oil derivatives and crude oil futures
Banc of America SecuritiesSummer Analyst
Jun. 2008 - Sep. 2008Debt Capital Markets: investment grade bonds.
Henderson Risk LtdOperations Manager
Jan. 2008 - Dec. 2009Planning and execution of operations in private security, including close protection taskings, anti-piracy teams in the Gulf of Aden and the investigation and prevention of corporate theft on African mine sites.
British ArmyCaptain - Royal Scots Dragoon Guards
Sep. 2002 - Jan. 2008- Intelligence officer. Provider of key analytical skills and assessments of possible courses of action to plan future large-scale operations. - Special military liaison to an Argentine UN Peacekeeping School in Buenos Aires as only Briton out of 5 foreign instructors in a politically charged climate. Personally responsible for the design and implementation of peacekeeping training for 400 Argentine soldiers for subsequent deployment to UN peacekeeping operations in Haiti and Kosovo.
- Main Battle Tank Troop Leader. Line Manager responsibility for the appraisal, welfare, careers and personal development of 12 soldiers and 3 tanks worth £12m.
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