With over 28 years experience in IT Service Management, I am a certified professional with a strong track record of delivering mission-critical services across on-premise, co-location, hybrid, and public cloud environments.
My expertise spans Agile, ITIL, and DevOps methodologies, enabling me to drive efficiency, reliability, and innovation in IT operations.
As an experienced team leader I am committed to fostering the growth and development of team members. I believe in creating a supportive and collaborative environment where individuals can build their skills, and reach their full potential.
By mentoring, coaching, and empowering my teams, I ensure they have the tools and confidence to succeed while driving overall team performance and business success
Key Skills: Service Excellence, Communication, Problem Solving, Customer Service, Service Design, Technical Support, Service Desk,Service Transition, Agile and key ITIL processes.
BCS certified in:
ITIL v3 / v4
Service Level Management
Supplier Management
Business Relationship ManagementMore...
Rich Adams
Management Consultant - Transformative Change
Verified
Rich is a sharp, commercially astute Management Consultant with deep expertise in Operations and Process Improvement, particularly across the Energy & Utilities and Defence sectors. He's led high-impact transformation projects for multi-national energy clients, and is known for distilling complex analysis into clear, actionable recommendations for senior stakeholders. He works with CXOs across Europe to embed transformation and change programmes.
Rich's experience spans process design, strategic planning, C Suite stakeholder engagement, and programme management. He's also delivered major crisis management programmes and has a strong track record in developing and embedding company culture and leadership coaching initiatives for both commercial and military organisations.
Before management consulting, Rich held senior operational roles such as Operations Director at People's Energy, where he oversaw rapid scale-up and digital transformation, and Head of Operations at Mandara Energy, a commodity trading start-up. He's also worked as a strategy consultant for Boeing Defence UK and began his career as a British Army Officer, serving internationally and specialising in defence diplomacy and intelligence analysis.
Rich holds a Six Sigma Green Belt, is a Sandhurst graduate, and speaks fluent French and Spanish.More...