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Work Background
Office Manager
Blue Line ElectricOffice Manager
Sep. 2023
Warehouse Task Coordinator
Ascend Staffing/ Pegasus industries & packagingWarehouse Task Coordinator
Jun. 2023 - Aug. 2023McKinney, Texas, United States• Manages the shipping workflow and other warehouse operations. • Assigns tasks and work orders to warehouse associates. • Maintains the daily shipping schedule. • Reviews open and closed sales orders. • Categorizes inventory and completes inventory tracking. • Creates and files sales orders, productivity reports, packing lists, and other documentation. • Works closely with the customer service team to resolve issues. • Collaborates with the warehouse area manager and associates. • Assists the operations department with fulfillment and quality control. • Escalates issues to managers when necessary. • Uses warehouse management systems (WMS) and Systems Applications and Products in Data Processing (SAP) software. • Follows all company policies and procedures. • Adheres to good manufacturing practices (GMP).
Service Support Supervisor
Champion Windows & Home ExteriorsService Support Supervisor
Nov. 2020 - Feb. 2023Ft Worth, Texas- Work from home• Supervised 12 administrative team members, and up to 25 service technicians. • Mentored employees on proper administrative procedures and how to use programs such as CRM, keeping operations consistent and efficient for maximum performance. • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. • Hired, onboarded, and trained staff. Established and monitored goals, conducted performance reviews and administered salaries for staff. • Completed weekly payroll for up to 40 employees. • Assist coworkers with technical computer issues, setting up dashboards within CRM • Observed in-progress operations to identify important steps for technical instructions.
Service Support Administrator
Champion Windows & Home ExteriorsService Support Administrator
May. 2020 - Nov. 2020Ft Worth, Texas- Work from home• Managed phone and email correspondence. • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests. • Managed 8 calendars to strategically coordinate service appointments among multiple technicians. • Assisted coworkers and staff members with special tasks on daily basis.
Production Coordinator
Champion Windows & Home ExteriorsProduction Coordinator
Sep. 2018 - May. 2020Ft Worth, Texas- Work from home• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances. • Permit preparation and scheduling of final inspections • Input data in Access and CRM to create updated status reports for quick reference of project progress and deadlines. • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business. • Managed invoicing and payment processing operations.
Installation Coordinator Luna
Empire Today/ Luna FlooringInstallation Coordinator Luna
Mar. 2017 - Aug. 2018Grand Prairie Texas• Responsible for routing/dispatching/installation for the Texas Region • Prepared and audited material lists and project estimations for installation of consumer carpet and hard surface purchases • Monitored contractor program compliance and resolve installer pay discrepancies • Maintain and monitor installation capacity for accuracy
Installation Administrative Aide
Empire Today/ Luna FlooringInstallation Administrative Aide
Dec. 2014 - Mar. 2017Odenton Maryland• Executed record filing system to improve document organization and management. • Restocked supplies and placed purchase orders to maintain adequate stock levels. • Update the installer board once a day with updated NSS scores, installer grade report, kudos, and monthly tool updates • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Office Administrator
Empire Today/ Luna FlooringOffice Administrator
Dec. 2014 - Mar. 2017Odenton Maryland • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities. • Tracked office supplies and restocked low items to keep team members on-task and productive. • Handled account payments and provided information regarding outstanding balances. • Prepare and post weekly sales PowerPoint
General office Associate
Empire Today/ Luna FlooringGeneral office Associate
Aug. 2014 - May. 2016Odenton Maryland• Executed record filing system to improve document organization and management. • Informed and supported business leaders through consistent communication and administrative support duties. • Ensured all sold orders were installed, paid, and reflected a zero balance • Trained 5+ new General Office Associates
Sales Associate
Burlington Stores, Inc.Sales Associate
Jun. 2014 - Nov. 2014Hanover Maryland• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. • Helped customers locate products and checked store system for merchandise at other sites.
Receptionist
Empire Today/ Luna FlooringReceptionist
Jun. 2014 - Aug. 2014Odenton Maryland• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel. • Sorted, received and distributed mail correspondence between departments and personnel. • Provided clerical support to company employees by copying, faxing and filing documents. • Restocked supplies and placed purchase orders to maintain adequate stock levels. • Train new associates.
Operations Manager
Soarer LogisticsOperations Manager
Aug. 2012 - Apr. 2014Beltsville Maryland • Scheduling and routing loads • Entering and processing orders • Daily log and ledger preparation • Entering and preparing monthly taxes • Perform daily clerical essentials
Counter Operations Agent
Geek SquadCounter Operations Agent
Jan. 2011 - Aug. 2012Hanover Maryland • Train, and coached team of 5 or more employees • Answered customer telephone calls promptly to avoid on-hold wait times. • Accepted and processed payments and purchases for new equipment using POS system. • Managed customers' expectations of support and technology functionality in order to provide positive user experience. • Installed, modified and repaired software and hardware to resolve technical issues.
Customer Service Associate
Best BuyCustomer Service Associate
Aug. 2010 - Jan. 2011Hanover Maryland• Maintained high productivity by effectively processing cash, credit transactions, and returns while increasing sales. • Answered customer telephone calls promptly to avoid on-hold wait times. • Helped a large volume of customers every day with positive attitude and focus on customer satisfaction. • Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs. • Boosted sales revenue by skillfully promoting diverse service options.
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