Champion Windows & Home ExteriorsService Support Supervisor
Nov. 2020 - Feb. 2023Ft Worth, Texas- Work from home• Supervised 12 administrative team members, and up to 25 service technicians.
• Mentored employees on proper administrative procedures and how to use programs such as CRM, keeping operations consistent and efficient for maximum performance.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Hired, onboarded, and trained staff. Established and monitored goals, conducted performance reviews and administered salaries for staff.
• Completed weekly payroll for up to 40 employees.
• Assist coworkers with technical computer issues, setting up dashboards within CRM
• Observed in-progress operations to identify important steps for technical instructions.