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Work Background
Blue Line ElectricOffice Manager
Sep. 2023
Ascend Staffing/ Pegasus industries & packagingWarehouse Task Coordinator
Jun. 2023 - Aug. 2023McKinney, Texas, United States• Manages the shipping workflow and other warehouse operations.
• Assigns tasks and work orders to warehouse associates.
• Maintains the daily shipping schedule.
• Reviews open and closed sales orders.
• Categorizes inventory and completes inventory tracking.
• Creates and files sales orders, productivity reports, packing lists, and other
documentation.
• Works closely with the customer service team to resolve issues.
• Collaborates with the warehouse area manager and associates.
• Assists the operations department with fulfillment and quality control.
• Escalates issues to managers when necessary.
• Uses warehouse management systems (WMS) and Systems Applications and Products in
Data Processing (SAP) software.
• Follows all company policies and procedures.
• Adheres to good manufacturing practices (GMP).
Champion Windows & Home ExteriorsService Support Supervisor
Nov. 2020 - Mar. 2023Ft Worth, Texas- Work from home• Supervised 12 administrative team members, and up to 25 service technicians.
• Mentored employees on proper administrative procedures and how to use programs such as CRM, keeping operations consistent and efficient for maximum performance.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Hired, onboarded, and trained staff. Established and monitored goals, conducted performance reviews and administered salaries for staff.
• Completed weekly payroll for up to 40 employees.
• Assist coworkers with technical computer issues, setting up dashboards within CRM
• Observed in-progress operations to identify important steps for technical instructions.
Champion Windows & Home ExteriorsService Support Administrator
May. 2020 - Nov. 2020Ft Worth, Texas- Work from home• Managed phone and email correspondence.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Managed 8 calendars to strategically coordinate service appointments among multiple technicians.
• Assisted coworkers and staff members with special tasks on daily basis.
Champion Windows & Home ExteriorsProduction Coordinator
Sep. 2018 - May. 2020Ft Worth, Texas- Work from home• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Permit preparation and scheduling of final inspections
• Input data in Access and CRM to create updated status reports for quick reference of project progress and deadlines.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
• Managed invoicing and payment processing operations.
Empire Today/ Luna FlooringInstallation Coordinator Luna
Mar. 2017 - Aug. 2018Grand Prairie Texas• Responsible for routing/dispatching/installation for the Texas Region
• Prepared and audited material lists and project estimations for installation of consumer carpet and hard surface purchases
• Monitored contractor program compliance and resolve installer pay discrepancies
• Maintain and monitor installation capacity for accuracy
Empire Today/ Luna FlooringInstallation Administrative Aide
Dec. 2014 - Mar. 2017Odenton Maryland• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Update the installer board once a day with updated NSS scores, installer grade report, kudos, and monthly tool updates
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Empire Today/ Luna FlooringOffice Administrator
Dec. 2014 - Mar. 2017Odenton Maryland • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Handled account payments and provided information regarding outstanding balances.
• Prepare and post weekly sales PowerPoint
Empire Today/ Luna FlooringGeneral office Associate
Aug. 2014 - May. 2016Odenton Maryland• Executed record filing system to improve document organization and management.
• Informed and supported business leaders through consistent communication and administrative support duties.
• Ensured all sold orders were installed, paid, and reflected a zero balance
• Trained 5+ new General Office Associates
Burlington Stores, Inc.Sales Associate
Jun. 2014 - Nov. 2014Hanover Maryland• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
Empire Today/ Luna FlooringReceptionist
Jun. 2014 - Aug. 2014Odenton Maryland• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Train new associates.
Soarer LogisticsOperations Manager
Aug. 2012 - Apr. 2014Beltsville Maryland • Scheduling and routing loads
• Entering and processing orders
• Daily log and ledger preparation
• Entering and preparing monthly taxes
• Perform daily clerical essentials
Geek SquadCounter Operations Agent
Jan. 2011 - Aug. 2012Hanover Maryland • Train, and coached team of 5 or more employees
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Accepted and processed payments and purchases for new equipment using POS system.
• Managed customers' expectations of support and technology functionality in order to provide positive user experience.
• Installed, modified and repaired software and hardware to resolve technical issues.
Best BuyCustomer Service Associate
Aug. 2010 - Jan. 2011Hanover Maryland• Maintained high productivity by effectively processing cash, credit transactions, and returns while increasing sales.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
• Improved operational efficiencies while managing customer requests, store inventory, transactions, new purchase orders, and pricing needs.
• Boosted sales revenue by skillfully promoting diverse service options.
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