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Work Background
Epsilon, Inc.Solutions Center Engineer Tier III / Technical POC
Mar. 20211 Monticello Village Dr Weaverville, NC 28787
Epsilon, Inc.Tier III Engineer Mid
Feb. 2018 - Mar. 2021Weaverville, NC
Earth FareTechnical Support Specialist
May. 2014 - Jan. 2018Implement and provide support services via remote access / remote management for 500+ systems at retail locations within the southeast US, 900+ remote users and 350+ home office staff. Communicate with network security and field services departments to insure network security, proper network access and adherence to industry best practices. Work with operations and to establish strict guidelines for systems use, systems security and systems access. Collaborate with internal IT staff to ensure seamless integration of new system and hardware upgrades, coordinate trainings, and manage software rollout. Ensure that appropriate methodologies are used and in place to ensure a stable retail environment and end user experience with regard to product ordering and inventory management. Manage and troubleshoot system issues as needed. Participation on-call rotation of one week per 1.5 months.
Earth FareRetail Applications Specialist
Apr. 2013 - May. 2014Implement and provide support services via remote access / remote management for 500+ systems at retail locations within the southeast US, 900+ remote users and 350+ home office staff. Communicate with network security and field services departments to insure network security, proper network access and adherence to industry best practices. Work with operations and to establish strict guidelines for systems use, systems security and systems access. Collaborate with internal IT staff to ensure seamless integration of new system and hardware upgrades, coordinate trainings, and manage software rollout. Ensure that appropriate methodologies are used and in place to ensure a stable retail environment and end user experience with regard to product ordering and inventory management. Manage and troubleshoot system issues as needed. Participation on-call rotation of one week per 1.5 months.
WNC WebWorxOwner
Jan. 19961796 Hendersonville Road, STE L, Asheville NC 28803Sales and services of PC System, Mac System, Linux Systems
Point of Sale Systems, Software, & Support
Depot, On-Site, and Remote Access Services
MSP (Managed Services Provider)
Web Design, Hosting, Development & Deployment
Professional consultation services for selection of MSP, modification of existing infrastructure and equipment procurement.
Andy's Pak-n-PostCo-Owner
Jan. 1996 - Jan. 2012Co-Owner of USPS Contract Station, UPS & FedEx Authorized Shipping Center, Western Union Money Services, & Check Cashing location.
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