Dedicated and driven IT professional with comprehensive and expansive expertise in managed IT services, software application implementation, multiple operating systems support, training and troubleshooting of multiple software applications and hardware/equipment platforms.
Core Strengths and Skills:
Microsoft Certified
Proven record of success in IT Management and Managed IT Services Provision
Proficient in multiple computer applications and operating systems including: Windows XP, Vista, 7, 8, 10, Server, Active Directory, Office, Acrobat, Creative Cloud, Office 365 & Office 365 Administration.
Proficient in remote desktop support via VM, VPN, Client Access, and NOC, remote services.
Vast experience in customer service, public relations, supervision, and management Knowledge and skills in development and implementation of IT Process Improvement, and Quality Assurance
Increased Return On Investment (ROI) and client cost/overhead reduction
Excellent oral and written communication skills
Proficient in creative problem solving, conflict resolution, and managing priorities
Highly motivated IT professional with over 30 years proven experienceMore...