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Work Background
Exclusive Nerve & Disc CentersChief Operations Officer
Jan. 2023 - Dec. 2024United StatesAs the Chief Operating Officer, my role was to lead the organization’s operational strategy, ensuring all systems, processes, and teams were aligned with our mission and goals. I was responsible for maximizing efficiency and productivity across departments, driving financial health through careful budget management and revenue growth, and continuously improving our operational processes to eliminate inefficiencies. I also implemented and created an online presence for private labeled nutritional supplements and durable medical equipment, expanding our product offerings and market reach. I focused on building a positive work environment that fostered professional development and team performance, all while ensuring we met and exceeded customer expectations. Additionally, I managed potential risks, ensured compliance with industry regulations, and maintained the integrity of our processes. My approach was rooted in strategic planning, data-driven decision-making, and effective leadership. I was adaptable, decisive, and focused on outcomes, constantly balancing the needs of our customers with the development of our team. My goals included achieving operational excellence, driving growth and profitability, and enhancing staff satisfaction and retention. In my first 90 days, I focused on understanding the business, developing a strategic plan, and implementing changes to ensure we were on track to achieve our objectives. My mission was to drive operational excellence, foster sustainable growth, and build a high-performing team to enhance our success.
AlignLife South RenoChief Operations Officer
Aug. 2019 - Oct. 2023Reno, Nevada, United StatesAs the Chief Operating Officer, I integrated key business functions like community relations, operations, team management, and financial oversight to enhance efficiency and accountability across the organization. I led strategic planning efforts, facilitated quarterly board meetings to set goals, and implemented plans to drive practice growth, increase revenue, and optimize operations. By refining systems and procedures, I improved business performance and maintained high service standards. I also fostered a customer-centric culture by leading customer service teams and promoting core values. Additionally, I managed marketing campaigns, built strong vendor relationships, oversaw financial and operational management, handled personal injury cases and insurance claims, and resolved IT issues to ensure smooth operations.
Family First Chiropractic-Sparks OfficeOffice Manager
Aug. 2016 - Aug. 2019I worked with company partners to design and optimize systems and procedures to improve the business and increase profits while maintaining consistent standards across all office locations. I led the customer service team, ensured a positive company culture, and oversaw exceptional customer experiences. My duties included setting performance goals for staff, managing patient cases, handling medical billing and insurance issues, managing collections, and maintaining compliance with insurance and employment laws. Additionally, I coordinated financial care, verified insurance benefits, managed personal injury cases, and maintained inventory and records for the practice.
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