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Work Background
AMJ CampbellOperations Manager
Apr. 2020Ottawa, Ontario, CanadaI serve as a critical linchpin in operations for AMJ Campbell in Ottawa. My multifaceted role encompasses client communication and satisfaction, meticulous documentation, internal system expertise, logistics coordination, staff training and onboarding, even IT support. I ensure the seamless execution of moves, manage resources efficiently, oversee driver compliance, maintain essential records, handle financial aspects, and liaise with partners, vendors and agents across North America. My dedication to detail and a holistic approach plays a pivotal role in the success of our business.
1213475 Ontario Inc. (o/a Petro-Canada)Operations Manager
Sep. 2014 - Apr. 20202630 Innes Road, OttawaWhat began as a part-time job after school turned into a major shift into my career in business. From cleaning car washes and stocking shelves to managing payroll, purchase ordering and ensuring quality throughout. Became the youngest store manager in the country at the time at 20 years old. Successfully grew convenience store and fuel sales by an average of 8% each year. Won numerous quality and image awards, and quickly became known as "The Best Gas Station in East Ottawa" thanks to an article written in the Ottawa Sun.
1213475 Ontario Inc. (o/a Petro-Canada)Guest Service Team Lead
Sep. 2009 - Sep. 20142630 Innes Road, Ottawa- Served guests at cash register
- Helped disabled guests with entry to the store, pumping fuel, purchasing store items, etc. - Ensuring store stayed well stocked and merchandised
- Responsible for cleanliness of location, both interior and exterior
- Obtaining perfect mystery shop and site evaluation scores from 3rd party auditors
- Working with fellow staff to encourage sales strategies
- Nominated “Workplace Safety Representative” by my manager and fellow employees, and was responsible for filling out monthly audits regarding store and guest safety measures - Report and work with store manager regarding daily sales results and day-to-day operations
- Began entry into managerial duties which included purchase ordering and payroll
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