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Work Background
Director of Product Design, Care Delivery
TebraDirector of Product Design, Care Delivery
Nov. 2021Pittsburgh, Pennsylvania, United StatesSpearheaded the development of an AI-powered clinical documentation system: • Significantly reduced documentation time with AI-generated SOAP notes • Enhanced patient throughput while maintaining high care standards • Projected to save providers substantial time daily on administrative tasks Architected a strategic 2-year roadmap for AI integration, from PoC to full-scale implementation: • Achieved near-human accuracy in AI-generated clinical notes • Delivered major time savings in patient history analysis Led user research initiatives that drove: • Notable improvements in product usability • Increased customer satisfaction
Principal Product Design Lead, ACAA, Receive Care & Navigate to Care (Director Level)
Kaiser PermanentePrincipal Product Design Lead, ACAA, Receive Care & Navigate to Care (Director Level)
Mar. 2018 - Oct. 2021RemoteSpearheaded UX design and research initiatives for Kaiser Permanente's digital health ecosystem, revolutionizing patient-centric and provider-centric experiences for millions of users. • Orchestrated groundbreaking product roadmaps in collaboration with C-suite executives, driving innovation in telemedicine and digital health solutions that redefined industry standards. • Pioneered a paradigm shift in UX approach, influencing enterprise-wide design strategies that seamlessly merged user needs with business objectives, resulting in an increase in digital platform adoption. • Cultivated a world-class, globally distributed design team, fostering a culture of innovation that led to the development of forward-thinking digital health products. • Architected a next-generation design system that accelerated product development and ensured a cohesive user experience across 100+ digital touchpoints. • Leveraged cutting-edge technologies and emerging UX trends to create intuitive, accessible digital solutions that significantly improved patient outcomes and provider efficiency. • Played a pivotal role in strategic decision-making, contributing to initiatives that positioned Kaiser Permanente as a leader in digital health innovation.
Head of Design
Life360Head of Design
Aug. 2016 - Feb. 2018San Francisco Bay AreaSpearheaded a transformative redesign of Life360's core product, catapulting the platform to become a category leader in family safety and location sharing. • Engineered a revolutionary UX vision that doubled user engagement metrics and elevated retention rates by 38%, directly contributing to the company's rapid growth and market dominance. • Forged strategic alliances with C-level executives and cross-functional leaders to align product design with business goals, resulting in a 22% increase in premium conversions. • Implemented a scalable design framework that empowered the organization to deliver consistent, high-quality user experiences across multiple products and platforms. • Built and led a high-performance design team that consistently delivered innovative solutions, fostering a culture of design excellence that became a key differentiator for Life360. • Pioneered a design system-centered approach that reduced time-to-market for new features by 15% while maintaining exceptional quality and user satisfaction.
Senior Director, User Experience, Product Design & User Research
Glassdoor.comSenior Director, User Experience, Product Design & User Research
Sep. 2012 - Jun. 2016Sausalito, CARevolutionized Glassdoor's user experience strategy, propelling the platform to become a dominant force in the job search and employer review market. • Crafted and executed a visionary UX strategy that aligned with aggressive business objectives, contributing to Glassdoor's explosive growth and eventual acquisition for $1.2 billion. • Led the conceptualization and delivery of a game-changing product design roadmap that significantly enhanced platform usability, resulting in an increase in user satisfaction and a boost in employer partnerships. • Established an agile, data-driven design process that optimized efficiency and quality, accelerating feature development cycles and improving overall product performance. • Cultivated a diverse, high-performing design team of 20+ professionals, fostering an environment of innovation that resulted in multiple patented UX solutions. • Spearheaded the development of Glassdoor's first comprehensive design system, ensuring brand consistency and dramatically reducing design debt across the platform. • Pioneered user research methodologies that uncovered critical insights, driving product innovations that cemented Glassdoor's position as the most trusted source for workplace information.
Independent Consultant - Product Design & UX Strategy
Jay Trainer DesignIndependent Consultant - Product Design & UX Strategy
May. 2010 - Aug. 2012RemoteI developed strategic design plans for prestigious clients including IDEO, AT&T, and Sony, ensuring alignment between design initiatives and business objectives. By fostering a culture of innovation and excellence, I led the creation of user-centric, market-leading products. Actively engaging with clients and stakeholders, I seamlessly integrated their feedback into the design process to meet their needs effectively. Additionally, I established robust design standards and best practices, ensuring consistency and excellence across all projects.
Senior Product Design Manager
Wells FargoSenior Product Design Manager
Aug. 2008 - Apr. 2010San Francisco Bay AreaI championed end-user satisfaction by collaborating with product, engineering, and research teams to create roadmaps, design applications, and develop prototypes. Additionally, I played a key role in setting staffing strategy, budget allocation, and initiatives with the executive team.
Senior Manager of User Experience
Walmart.comSenior Manager of User Experience
Jun. 2001 - Aug. 2008San Francisco Bay AreaI oversaw cross-functional teams for major initiatives, setting goals and strategies while guiding user experience design. I led the user experience group, which included senior art directors, marketing designers, interaction designers, information architects, and user research teams.
Director of Product Design
iMotorsDirector of Product Design
Oct. 2000 - May. 2001San Francisco Bay AreaI led a team of designers, HTML experts, and researchers, overseeing user interface, marketing, and print collateral. I collaborated with them to define strategy, develop site architecture, establish navigation systems, outline user flows, and design interactions. I ensured they had the resources and support needed to deliver excellent results.
Creative Director
LendingTreeCreative Director
Apr. 1999 - Aug. 2000Charlotte, North Carolina AreaI recruited and managed UI, marketing creative, and HTML teams, ensuring a skilled workforce. Collaborating with senior management, I contributed to product development, usability, and execution strategies. I maintained high brand quality on the website through daily creative processes. Working with engineering and QA executives, I facilitated problem-solving across creative, technical, and business areas. Additionally, I led a $50 million cross-channel advertising initiative, overseeing all aspects for timely execution.
Art Director
Ad 1 PartnersArt Director
Sep. 1997 - May. 1998Greater Pittsburgh Area
Creative Manager
QV Group, IncCreative Manager
Jul. 1995 - Aug. 1997Greater Pittsburgh Area
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