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Work Background
CitiEMEA Client Implementation Lead - Trade Working Capital Finance
Dec. 2021Dublin, County Dublin, Ireland
CitiVP - Global Channel Service Readiness
Apr. 2014 - Jan. 2022County Dublin, IrelandProject Lead, with delivery channel project management oversight for 54 countries in EMEA. Transitioning to channels projects, I lead internal and regional projects across digital delivery for the EMEA client operations portfolio. I liaise with stakeholders and multiple business areas to gather requirements for multiple projects prior to defining scope. I specialise in online banking projects to simplify the customer experience and provide secure solutions. I am in constant interaction with functional partners, including fellow project managers, customer service, business analysts and trainers to progress technological solutions to the development stage, prior to go-live into service. I look for new methods of working to increase team productivity, including tailoring the agile project management methodology. I successfully transitioned 90% of clients to a new online platform with the roll out of a Java-free solution which delivered new, easy to use banking functionalities.
CitiVice President - Senior Implementation Manager
Jan. 2011 - Mar. 2014Progressing to VP level, I primarily led, project managed and drove the roll out of a new online banking platform to EMEA clients. I was also instrumental in a joint-venture partnership with a major UK financial institution client in a multimillion ‘white label’ deal. I led the marketing and communications workstream of the project to strengthen client relationships and successfully delivered, which realised multiple benefits and created a competitive advantage. Furthermore, I participated in the migration workstream to deliver a fully accepted client solution in line with project schedule, with subsequent training programmes rolled out on site.
CitiAVP - Section Manager, Electronic Banking
Oct. 2005 - Dec. 2010County Dublin, IrelandI led a team of 19 staff to provide first level client support to European based clients, specialising in resolving e-banking issues. I had key partners in the Middle East, Africa, Asia and North America who delivered exceptional services to e-banking clients. I acted as a conduit between key product and implementation managers, mainstream business, operations and support, whilst providing MIS input for decision making at senior level. Utilising surveys, proactive communication and ‘client first’ initiatives, I sustained a high level of client satisfaction, in addition to managing client projects such as Level 1 knowledge transfer across Dublin and Frankfurt.
Citibank NigeriaHead Electronic Banking & Implementations
Jan. 2004 - Sep. 2005LagosTo support the relationship management sales team, I coordinated a client sales pitch for electronic banking channels as a subject matter expert. I managed the implementation of cash and trade deals whilst maintaining mandate-to-money cycle within standards set for the business. I led a 5-man team covering channel management, implementations management and advanced support across Nigeria. I provisioned after-sales support and created a Level 2 support team after successfully migrating first-level support to client service teams. I aligned an outsourced service model with Sub-Saharan African business priorities, which lessened and controlled business expenses. I also deployed new online banking functionalities for global and local products, with subsequent increase in utilisation through promotional events.
Citibank NigeriaE-business Lead
Oct. 2001 - Dec. 2003Lagos, NigeriaI managed a team of 4 staff to decommission all legacy online banking applications and support the implementation of the Nigeria Automated Clearing System (NACS). I led the deployment of a central internet application which met client needs for payment and reporting, in addition to other strategic payments initiatives.
Citibank NigeriaManagement Associate
Oct. 2000 - Oct. 2001Lagos, NigeriaI worked on a rotational basis across various banking departments to study all aspects of the organisation and identify areas for improvement. I was instrumental in co-launching and managing the bank’s first website in partnership with Accenture, which was subsequently ranked as the best amongst Nigerian banks.
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