Requests
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Network Power<100 people
Roles
💰50%
Investor & VC
💸50%
Marketing
✔️50%
IT
Geos
🇺🇸50%
United States
Work Background
Nasco Insurance GroupCloud and Systems Engineer | Azure | Linux | VMware |OpenShift
May. 2022Beirut, LebanonIn my role as a Cloud and Systems Engineer at Nasco Insurance Group, I successfully managed software and hardware troubleshooting, ensured efficient data backup, and predicted future capacity requirements. I also improved the Virtual Desktop system and worked on various Microsoft and Redhat technologies, enhancing overall system performance. • Managed software and hardware troubleshooting for company-wide operations.
• Predicted future capacity requirements by analyzing business needs.
• Improved Virtual Desktop system and integrated applications for enhanced efficiency.
Bankers Assurance SALSystem Administrator
May. 2021 - May. 2022Beirut, Lebanon- Perform company-wide software and hardware troubleshooting.
- Make sure that the data is backed up regularly and efficiently.
- Predict future capacity requirements by analyzing business needs.
- Be the point-of-contact for the employees with problems related to the system.
- Manage clients or company Parallels system and its other technologies.
- Determine the increased cases received by the IT Help-desk.
- Improve and adjust the Virtual Desktop system.
- Work on Active Directory, Group Policy Management and integrated applications.
- Work on Windows Administration using SCCM
- Work on Microsoft Technical Stack: Exchange, Hyper-V.
- Work on Microsoft Office 365, Azure.
- Work on Microsoft SQL Server.
- Work on Redhat Openshift, Jenkins, MongoDB, SingleStore.
- Work on VEEAM Backup.
Bank AudiInformation Technology System Specialist
Nov. 2014 - Oct. 2020Lebanon- Configure, monitor, and maintain the IT infrastructure to make sure it is running smoothly.
- Install new software and upgrade computer systems across the company.
- Test the IT systems regularly to prevent downtime and other threats.
- Perform company-wide software and hardware troubleshooting.
- Make sure that the data is backed up regularly and efficiently.
- Choose secure, scalable systems from what vendors offer.
- Talk to users and vendors to find the best solution for a system problem.
- Predict future capacity requirements by analyzing business needs.
- Be the point-of-contact for the employees with problems related to the system.
- Manage clients or company Citrix system and its other technologies.
- Support and preserve the Virtual Desktop setup of the institution, which includes the XenDesktop, XenApp…
- Help in organization and management of the business applications.
- Determine the increased cases received by the IT Helpdesk.
- Improve and adjust the Virtual Desktop system.
- Work on Active Directory, Group Policy Management and integrated applications.
- Work on Windows Administration using Microsoft System Center Configuration Manager.
- Work on Microsoft Technical Stack: Exchange, Hyper-V, SCCM.
Interlink S.A.L.Apple Technician
Nov. 2012 - Nov. 2014Lebanon- Install, configure, and fix mac OS and interact with users and guide them on queries and issues related to hardware and software.
- Configure, install, and maintain Mac systems, their peripherals, and mobile devices.
- Experience in working with Apple’s Remote Support technology, Apple Remote Desktop, Mac OS, MS Office software for Mac and Mac imaging solutions.
- Diagnose, troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, Powerbook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners, local and network printers to be able to wipe out viruses, adware, malware, and spyware by making use of different tools.
iSTYLE MENAApple Technician / Sales
Jan. 2012 - Nov. 2012Lebanon- Analyze and perform repairs related to Mac systems, operating issues, and their peripherals.
- Install, configure, and fix mac OS and interact with users and guide them on queries and issues related to hardware and software.
- Provide positive customer communication and experience though face-to-face, phone, and email.
- Create quotes, orders, work orders, and invoices for sales and service.
- Assist with shipping/receiving and organization/maintenance of sales areas.
- Sales of Apple-based services, accessories, and software to fit customer needs.
ECA (Eid for Computers and Accessories)Computer Technician
Jan. 2010 - Jan. 2012Lebanon- Set up hardware and install and configure software and drivers.
- Maintain and repair technological equipment (e.g. routers) or peripheral devices.
- Install well-functioning LAN/WAN and other networks and manage components (Servers, IPs, etc.).
- Perform regular upgrades to ensure systems remain updated.
- Troubleshoot system failures or bugs and provide solutions to restore functionality.
- Keep records of repairs and fixes for future reference.
- Offer timely technical support and teach customers how to utilize computers correctly.
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