Paloma Roma - Administrative and Content Writer, Next Step Business Consulting

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Work Background

Britannia Immigration ServicesImmigration Case Manager

Oct. 2021Vancouver, British Columbia, CanadaHandling confidential client information, including tax data and legal documents. Preparing and submitting reports and documents for data entry. Translated marketing documents and acted as a translator during virtual meetings with potential clients, aiding in the description and translation of all articles and advertisements on social media. Assembling legal packages and conducting legal research as required. Creating Standard Operating Procedures (SOPs) for various departments.

Language Unite VancouverOffice Manager/Administrator

Jun. 2020 - Aug. 2021Vancouver, British Columbia, CanadaSupervising and monitoring administrative staff. Organizing meetings, conferences, and corporate events. Developed and translated marketing materials, including brochures and flyers in Spanish, as well as the school presentation booklet in both English and Spanish, managing the advertising of courses. Assisting the HR department. Creating, maintaining, and entering information into databases. Establishing and managing paper or electronic filing systems, recording information, updating paperwork, or maintaining documents.

Calzedonia GroupCustomer Service Sales Specialist

Sep. 2008 - Mar. 2018Zaragoza, Aragon, SpainResponding to customer queries promptly and accurately via phone, email, or chat. Identifying customer needs and helping them use specific features.