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Work Background
Ross Stores, Inc.Senior Location Planning Analyst
Jul. 2023 - Aug. 2024New York City Metropolitan Area● Managed one direct report, developed their time management skills, and assessed performance based on presentations and monthly business reviews.
● Maximized team knowledge and productivity by effectively training, monitoring, and directing employees in application of best practices.
● Developed pre-season and in-season regional strategies for a multi-million dollar annual business based on hindsights of previous years’ performance and upcoming trends.
● Collaborated cross-functionally with chain analysts, regional analysts, and merchants to incorporate meaningful data points into future region plans.
Ross Stores, Inc.Senior Merchandise Planning Analyst
Apr. 2022 - Jul. 2023New York City Metropolitan Area● Managed one direct report, overseeing their professional development, setting performance goals, and conducting regular feedback sessions.
● Developed top line seasonal business plans for a multi-million dollar annual business through partnership with the Merchant team and analysis of historical data to forecast trends.
● Fostered close business relationships with merchants and senior management to communicate top-line risks and recommended opportunities to respective product areas during monthly business reviews.
Ross Stores, Inc.Merchandise Planning Analyst
Apr. 2021 - Apr. 2022New York, New York, United States
Ross Stores, Inc.Associate Merchandise Planning Analyst
Aug. 2018 - Apr. 2021New York City Metropolitan Area● Developed seasonal business plans for an over $100M annual business through partnership with the Merchant team and analysis of historical data to forecast trends.
● Independently analyzed and recommended courses of action to drive profitable sales during monthly business reviews.
● Fostered close cross functional relationships with merchants and senior management to communicate top-line risks and opportunities to respective product areas.
Ross Stores, Inc.Location Planning Analyst
Sep. 2015 - Aug. 2018● Created over $1 million of additional revenue for Spring’17 by analyzing and adding inventory to low performing stores and creating custom store plans to ensure the optimum number of products per store.
● Analyzed monthly reports and forecasts to create monthly in-season and pre-season regional sales and inventory plans for all North America stores for Big Ticket Home items.
● Communicated with Merchants, Merchandise Planning Analysts, and Allocation Team to ensure dollars are allocated correctly from store level to total Ross.
● Mentored and guided 2 summer interns, providing them with hands-on training, constructive feedback, and support in project development, resulting in both receiving full time offers.
DellSr. Advisor Graduate Intern
May. 2014 - Aug. 2014Round Rock, TX-Developed sourcing strategy to streamline customer calls to tech support agents resulting in 32% cost savings per customer case. -Created support call forecasts based on historical data to select the optimal call center for new SupportAssist support requests within North America. -Identified opportunity to reduce repeat calls to the call center by creating alerts within existing case management system to notify call agents. -Successfully educated department executives about inefficiencies in tech support tracking system to improve customer experience.
American Arbitration AssociationQuality Assurance Analyst
Nov. 2012 - Jul. 2013New York, NY-Managed team of three in India to draft over 25% of all test scripts to lay out steps for system usage.
-Assessed new system to identify defects and proposed solutions management chose to implement. -Conducted weekly planning meetings with India team to coordinate execution dates for testing.
-Composed and executed over 200 test scripts to evaluate proper system functionality.
dotboxQuality Assurance Analyst
Oct. 2011 - Nov. 2012New York, NY-Successfully launched new and upgraded e-commerce websites created by Dotbox earning revenue.
-Delegated tasks to development and design teams to enhance end user experience.
-Collaborated daily with clients and account managers to ensure satisfaction.
-Ensured completion of projects in a timely manner and within budget limits.
-Assessed e-commerce websites developed and maintained by Dotbox, resulting in client praise.
-Assisted in bringing malfunctioning websites up to standard by reporting discrepancies.
Medex EMSIReceptionist
Jun. 2010 - Aug. 2010-Recorded doctor call logs and scheduled appointments for several doctors in office.
Penn State UniversityStudent Scheduler
Jan. 2009 - May. 2011Penn State University-Organized work schedules for over 250 student employees per semester to guarantee full staff coverage and appropriate number of work hours for each student.
-Acted as liaison between employees and management to maintain flow in dining hall serving hundreds of students.
-Hired and trained new employees to ensure productivity within one week of start date.
-Balanced weekly average of 12 work hours and full course load to cover 100% of living costs.
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