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Mike Carney ToyotaHR and General Manager Operations
Dec. 2023Townsville, Queensland, Australia
Mike Carney ToyotaGroup HR Manager - People and Performance
Mar. 2022 - Dec. 2023Townsville, Queensland, Australia
Triathlon QueenslandDirector
Jan. 2022Brisbane, Queensland, Australia
Mike Carney ToyotaHR Strategic Manager
Apr. 2020 - Mar. 2022Townsville, Queensland, Australia
Pinnacle ITHR Regional Business Manager | Project Manager
Oct. 2018 - Mar. 2020Townsville, Brisbane, Airlie Beach, Mackay, CairnsI was the leading Regional Business manager and Project Manager for the company driving a small team of professionals, to deliver various HR related functions and technology related projects for clients. The projects ranged from a simple O365 implementation to major infrastructure deliverables over multiple locations and technologies. I was responsible for the whole people life cycle of onboarding and mentoring off staff and managing busy project projects, planning, resources, capital expenditure and finances, risk management mitigation and most importantly reporting and communication with the relevant stakeholders. As part of my role I was also able to provide strategic directions to business leaders and management experts in identifying new business processes, evaluating the people scope and skills match to the projects, determining clients’ needs, and documenting requirements to obtain a defined return on investment. I was able to encourage cross-team collaboration among different departments and external agencies to meet installation, commissioning, and delivery targets with the right people within time, quality, mitigate risk and budget targets. Interact with customers and key stakeholders to identify people, process or technology problems and resolve issues through innovative solutions. Key summaries:
Delivery of 88 separate projects in last calendar year, on budget and in time.
Cultivated innovative solutions and mitigated operational risks by combining the corporate intellectual capital and creating policies for sharing knowledge across the organisation; key mechanism of delivery success.
Augmented clients’ satisfaction by providing sustainable people and technology solutions to amplify business performance.
Ranked the company in top 3 Telstra Partners for North Queensland through people and strategic initiatives.
TelstraTechnology Solution Specialist | Leader | Project Manager
Feb. 2014 - Oct. 2018As a Technical Project Manager and coordinator, for Telstra I had a broad scope of deliverables for medium to enterprise customers. My main function was to manage the team and virtual team of contractors to deliver the projects. Liaise with the customers and stakeholders to design and deliver the agreed project plan and time lines, order components hardware, licencing and other commodities. I had to make sure I was resourced with the right people and skills for each project and book them on the project. Part of my function was to collaborate with business owners and directors for the development of ICT strategy, business continuity plans, and risk mitigation solutions and if the project required measuring improvements in efficiency, in the delivery with stakeholder satisfaction. I chaired team and stakeholder meetings for discussing issues and recommending solutions. Key Summaries:
Exceeded delivery targets by devising and executing process improvements, whilst keeping an exceptional customer focus.
Headed a team of high-performance subject matter experts in generating excellent customer outcomes from new and existing clients with delivering technological solutions to commercial clients
Townsville City CouncilHR Manager
Aug. 2012 - Aug. 2013As the HR Operations Manager, I contributed to the development of council’s Knowledge Management HR strategy using the experience, knowledge and insight that I have developed in my areas of expertise. I lead and managed the operational resources aligned to this expertise. I also facilitate and provide strategic and operational direction together with expert consultancy, and customer relationship management to council. Included in this function, I was also responsible for establishing, maintaining and expanding internal customer and external relationships through the building of solid partnerships with business division personnel and provide a direct line of communication between business stakeholders and Knowledge Management resources where relevant
Townsville City CouncilICT Service Manager
Jan. 2010 - Dec. 2012Townsville, AustraliaManaged a team of 1st and 2nd line support professionals based on the ITIL methodology and responsible for he day to day management and development of staff through constant mentoring and education. Process and procedure improvements were a key part of the job whilst maintaining BAU activities. I was involved in multiple high profile projects that benefited the over all community.
OnboardITGeneral Manager Human Resources
Jan. 2008 - Dec. 2010Townsville, AustraliaAs the HR and General Manager of an Managed Services Information Communication Technology company, We specialized in small to medium business, consultancy and analysis for out sourced ICT. An exceptional customer focused profile position within the regional catchment area, working with the customer to provide the best cost effective solution for these needs. Project management played a big part of this position, for the implementation of I.C.T. systems. Overseeing the networking and technical administration of the operations of over 42 outsourced companies in Townsville regional area, being fully resourced with the right people was critical in a successful operation.
VivistaProject Manager
Jan. 2003 - Dec. 2008Swindon, United KingdomAs a senior Project Manager, I was responsible for leading and managing a technical team of experts, to facilitate the delivery of a ICT data stream linking the UK Magistrates courts systems to the police, regional systems. Implementation through the full life cycle management, whilst leading a technical team and managing customer expectations was a key element of this position. Staff motivation and customer interaction, and momentum through this 3 year project was a challenge; however the opportunities and skill set that I developed during this undertaking is what made the project outcome successful.
HM ForcesIT Manager
Jan. 1996 - Dec. 2003various - World WideI was responsible for leading the team in the day to day running of an expanding WAN – World wide. The geographic dispersal of the network covered over 85 sites including but not limited to:- UK, Germany, Cyprus, Falkland Islands, Canada, Kuwait, Northern Ireland and Belize to name but a few. Management responsibilities included first to third line Server support, remote administration, integrating and upgrading a multi desktop environment from NT4.0 thru WXP as well as thin client technologies – Citrix. I designed and implemented a Citrix solution in Cyprus. This involved the design and implementation and integration of a W2K environment, providing technical documentation on time and to a budget. I lead a team which covered all areas of network support and management from escalation of user issues through to managing and deconflicting customer situations.
HM ForcesPeople and Logistics Manager
Jan. 1982 - Dec. 1996variousAs the Logistical lead I operated in a wide variety of geographic locations throughout the world. I managed the setting up and delivery of a multi - million dollar inventory of logistical spares in support of military operations.
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