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Work Background
Hyper Hippo EntertainmentSenior Operations Manager
Jun. 2022RemoteMy expertise is in driving efficiency, productivity, and success within a dynamic organization. I am highly skilled in evaluating and enhancing operational workflows, developing robust policies and procedures, managing change, fostering a collaborative team environment, and executing strategic and tactical plans. I am proficient in vendor management and budgetary oversight to ensure optimal resource allocation and financial success. I am committed to continuous improvement and achieving organizational objectives. Key Responsibilities:
- Evaluate and enhance operational workflows to optimize efficiency and drive productivity across the organization.
- Develop, implement, and monitor robust policies and procedures that ensure compliance, consistency, and effectiveness in day-to-day operations.
- Play a pivotal role in managing organizational changes, facilitating smooth transitions, and promoting employee buy-in to drive successful outcomes.
- Establish and maintain productive relationships with vendors, ensuring seamless coordination and maximizing the value they bring to projects.
- Foster a trusting, inclusive, and supportive team environment that promotes collaboration, creativity, and high-performance.
- Actively contribute to the setting of team goals, aligning them with the organization's strategic objectives to drive results and achieve success.
- Develop comprehensive plans to enhance operational efficiency and increase productivity on both strategic and tactical levels.
- Participate in the development and execution of financial and budgetary plans for new games, existing projects, and various departments, ensuring optimal resource allocation and financial success.
Hyper Hippo EntertainmentOperations Manager
Oct. 2020 - Sep. 2022Kelowna, British Columbia, CanadaAs a Workplace & Technology (Operations) Manager, my top priority is to support the company's operations by managing the workplace and facilities, IT systems, and ensuring our team members have the necessary tools and technology for effective operations. By nurturing a great work environment, I contribute to organizational efficiency. With a strategic mindset, I plan for the long-term requirements of our expanding team at Hyper Hippo, while also addressing day-to-day requests. Workplace Management:
- Develop individual workstyle plans to optimize employee productivity
- Space planning for new hires
- Plan, prioritize, and manage maintenance activities and equipment upgrades
- Research and recommend office supplies and equipment purchases
- Ensure overall organization, cleanliness, security, and maintenance of company offices (Kelowna, Vancouver & Seattle)
- Promote studio's green plan and encourage environmental footprint reduction
- Manage Occupational Health & Safety Program and co-chair Health & Safety Committee
- Vendor and contract management IT & Security Oversight:
- Manage and support IT strategy and initiatives
- Create and oversee IT budget
- Manage capital hardware and software expenditures and deployments
- Ensure building security, including fob distribution and alarm access
- Assist in the creation of IT policies and procedures, including cybersecurity policy development and maintenance People Leadership:
- Mentor, coach, and develop direct reports
- Facilitate goal-setting conversations and provide performance feedback Communication Coordination:
- Oversee Slack and G-mail administration, including user management and group setup
- Facilitate changes to the company website(s) as needed
- Assist in executing internal and external communication plans
Hyper Hippo EntertainmentOffice Manager - Kelowna | Vancouver | Seattle
Feb. 2018 - Oct. 2020Kelowna, British Columbia, CanadaMy top priority as the Office Manager at Hyper Hippo Games is to support the smooth operations of the company by managing facilities, overseeing IT systems, coordinating communication requirements, and event planning. With a focus on organizational efficiency, I nurture a positive work environment that our employees love. Collaborating with the operations team, I strive to provide exceptional value through the development and implementation of key metrics. Responsibilities:
- Facilities Management
- IT & Security Oversight
- Oversee Studio Communications and Tools
- Event Management and Social Responsibility
Al Stober ConstructionCommercial Property Manager
Jan. 2017 - Feb. 2018Kelowna BCAs Commercial Property Manager for Al Stober Construction, my role involves collaborating with Building Managers, Accounting, Building Technicians, Development, Construction, and Tenants. My responsibility was to ensure smooth operations of a multitude of building sites across the Okanagan. Key Responsibilities:
- Oversee Building and Site Operations
- Tenant Relations
- Writing and Enforcing Policies and Procedures
- Move-Ins and Move-Outs
- Vendor Management
- Property Safety and Security
- Emergency Response
Al Stober ConstructionAssistant Property Manager
Nov. 2013 - Dec. 2015Kelowna BC
Disney InteractiveFacilities Administrator
Aug. 2010 - Nov. 2012Kelowna BCI was responsible for overseeing the day to day operations of Kelowna Disney Studio. I worked as the liaison between the Facilities team and the rest of our studio counterparts. I had the opportunity to oversee many design and renovation projects for the studio, create and compile many of the policies and procedures upon which the studio functioned, manage the studio security systems among other administrative roles. Key Responsibilities:
- Operations & Facilities Management
- Project Management
- Policy and Procedure Development
- Security Systems Management
- Administration
Disney InteractiveWorkplace Coordinator
May. 2008 - Aug. 2010Kelowna BC
Disney InteractiveSupport Representative
Sep. 2006 - May. 2008Kelowna BC
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