CitrixSr. Director Learning and Content
Jan. 2017 - Nov. 2022Santa Clara, CA · HybridStrategy and direction for technical learning, cross-skilling, up-skilling and new hire induction training programs for all Citrix engineering teams, improving Cloud transformation knowledge and employee engagement.
Built multiyear vision and plan for organizational learning and skill development; Hired and led the team of Instructional designers on execution and iteration of delivery, with collaboration of cross-functional engineering and HR leaders.
Head of Information and delivery of technical content for all Citrix products and transformation of tech pubs infrastructure.
Spearheaded delivery of best-in-class information experience utilizing standard DevOps tools for infrastructure and processes for content publishing and release notes, reducing overhead by 75%, boosting content efficacy, utilization and customer satisfaction.
Streamlined and grew centralized licensing, compliance, usage insights and delivery of licensing capabilities for all Citrix products and reducing support volume by 15%+.