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Work Background
University of San DiegoLearning and Development Consultant
Jun. 2023San Diego, California, United States · Remote
CitrixSr. Director Learning and Content
Jan. 2017 - Nov. 2022Santa Clara, CA · HybridStrategy and direction for technical learning, cross-skilling, up-skilling and new hire induction training programs for all Citrix engineering teams, improving Cloud transformation knowledge and employee engagement.
Built multiyear vision and plan for organizational learning and skill development; Hired and led the team of Instructional designers on execution and iteration of delivery, with collaboration of cross-functional engineering and HR leaders.
Head of Information and delivery of technical content for all Citrix products and transformation of tech pubs infrastructure.
Spearheaded delivery of best-in-class information experience utilizing standard DevOps tools for infrastructure and processes for content publishing and release notes, reducing overhead by 75%, boosting content efficacy, utilization and customer satisfaction.
Streamlined and grew centralized licensing, compliance, usage insights and delivery of licensing capabilities for all Citrix products and reducing support volume by 15%+.
CitrixSenior Director of Engineering and Customer Experience
Nov. 2015 - Jan. 2017Santa Clara, CA · HybridAdvanced and led multiple global teams to drive customer user experience, UI/UX, and technical content for all networking products, reducing support overhead and increasing efficacy of customer deployments 10%+, as measured by net promoter score (NPS) and CSAT, for Delivery Network Business Unit.
CitrixSenior Director, Engineering
Aug. 2007 - Nov. 2015Santa Clara, CA · HybridMentored, championed, and drove engineering teams to deliver content visibility, policy, cache optimization, and configuration subsystems for Application Delivery Controller (ADC) product features, increasing year-over-year customer acquisition for Citrix NetScaler Product line.
OracleDirector of Development
Mar. 2005 - Jul. 2007Redwood Shores, CAOblix was acquired by Oracle in 2005. Led an aggressive 30-day plan to transition engineering processes and people for all 6 Oblix product to Oracle. Defined vision, technical direction and delivered security infrastructure for all Oracle SOA products. Worked with cross organization teams to grow revenue of product to over $6M/year.
Oblix, IncDirector, Engineering
Aug. 2000 - Mar. 2005Cupertino, CALed global teams to develop Single-Sign on, Identity, Access and Web Security products. Managed an engineering team of 60 including offshore development staff of 20.
Coordinated release management activities with QA, Tech Pubs and Product Management. Managed and led technical support function for 4 products deployed by over 200 customers.
Professionally grew from individual contributor to Engineering Director in less than 4 years.
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