Roche Diagnostics South AfricaField Services Engineer
Feb. 2020Bloemfontein Area, South AfricaTechnical Support - provide technical support on-site or remotely, escalate unresolved issues and follow up on post repair / post pm cases
Modifications - Manage, schedule and conduct modifications or enhancements on instruments
Installations - Project Lead to initiate and conduct installations or de-installations within specifications and industry standards and project timelines
Customer Service & Support - Maintain customer centric approach and proactively resolve customer issues and managing customer expectations.
Administration - Managing bootstock and all relevant case documentation. Complete expense and overtime reporting and maintain daily and long term planning board. Maintain technical compliance standards by completing e-learning and training modules.
Accountabilities - To maintain tools of trade by verifying and maintaining calibration and storing and maintaining according to specifications and standards at all times