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Singapore
Work Background
MotimaticSenior Client Success Manager
Jun. 2024
MotimaticClient Success Manager
Jun. 2023- Successfully onboard 50+ unique clients and launched 100+ campaigns, utilizing a consultative sales approach to drive client success.
- Deliver tailored platform solutions that exceeded expectations through thorough discovery sessions, while strategically positioning for future opportunities.
- Present detailed ROI analyses to executive leadership, demonstrating platform effectiveness and securing continued investment.
- Serve as a trusted advisor, proactively resolving client escalations and ensuring seamless communication to foster strong partnerships.
- Collaborate cross-functionally with product, marketing, and technical teams to ensure seamless campaign execution and exceed client goals.
- Provide comprehensive training and mentorship to new team members, equipping them with the knowledge and skills necessary to excel in sales and client success roles.
- Notable achievements while in the position have included: - Achieved 33% revenue growth, elevating a $1.5M book of business to $2M, by leveraging proactive upsells and creative revenue models to drive increased contract values and solidify long-term client commitments.
- Maintaining an annual client churn rate below 15% through strategic account management and relationship building.
mPulse MobileSenior Manager, Account Strategy
Mar. 2023 - Jun. 2023Remote
mPulse MobileStrategic Account Manager
Sep. 2021 - Jun. 2023• Manage $1.9M of annual recurring revenue across Enterprise, Mid-Market, and Corporate clients across all campaign implementation and reporting needs, consistently delivering a high level of client satisfaction. • Launch, maintain, and analyze 100+ digital campaigns for clients to outreach health plan members to meet state-mandated performance goals and compliance requirements across the nation. • Work directly with engineering, account management, content, and product teams to serve client needs and offer personalized solutions based on our product offerings and the current healthcare market landscape. • Mentor and train new team members on company culture, processes, and tools to drive individual and team performance improvements. Notable achievements while in the position have included:
- Voted Mentor of the Year in 2022.
- Foster professional client relationships, create scalable workflows, and implement risk mitigation plans for high-value clients, resulting in 100% retention in the personal book of business.
- Increased contract value by more than 130% in 2023 by identifying new use case opportunities and successfully negotiating renewals. - Exceeded customer expectations by successfully managing a team of 4 Strategic Account Managers in meeting and exceeding corporate client expectations and requirements as Corporate Team Lead of 27 markets across the US ($3.2M ARR).
Advantage Solutions: Sales, Marketing, TechnologyBusiness Development Representative - Beyond Beer
Jan. 2020 - Jan. 2021Denver, Colorado, United States• Successfully managed 75+ key accounts across Denver through relationship building and actively contributing to each individual's business goals using effective fact-based selling.
• Utilized data analytics to correctly identify gaps and opportunities to increase the volume, distribution, and sale rate of all BB portfolios.
• Defined, planned, and presented best-in-class consumer activation via sampling, sponsorships, events, and campaigns. Notable achievements while in the position included: - Consistently increased the rate of sale and improved reputations for key brands within the Beyond Beer (BB) Portfolio, including seltzers, canned cocktails, wine, spirits, and malt beverages.
- Produced 1% of all Seltzer and FMB volume within the US and reflected a 6% lift as of June 2021 compared to the 2020 market statistics.
- Produced 1% of all Cutwater volume in the US and reflected a 547% lift as of June 2021 compared to the 2020 market statistics.
Keystone Science SchoolDevelopment Coordinator
Mar. 2018 - Sep. 2020Keystone, CO• Played a key role in developing and leveraging relationships with strategic partners within the Summit County community to secure resources and funding to provide equitable, accessible programming for local families.
• Led the strategic implementation of marketing practices for all events hosted by KSS, including email, print, and social media marketing, to ensure event success. • Exhibited exceptional attention to detail to improve and maintain KSS’s donor database with nearly 8,000 donor profiles. • Prepared accurate, timely donation reports, paperwork, and expense reports to complete monthly reconciliation and monitor annual key performance indicators (KPIs) in partnership with KSS’ Finance Department. Notable achievements while in the position included:
- Successfully achieved annual key performance indicators (KPIs) as an integral part of the Development Team.
- Increased net special events revenue in both 2018 by 20.8% and 2019 by 29.7%.
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