Melissa Klonsinski is a results-driven Senior Client Success Manager skilled in strategic account management, client relationship building, and delivering tailored solutions that enhance growth and retention. Her proven ability to achieve meaningful results is evidenced by her 4.52 out of 5 client satisfaction score and her success in driving significant revenue growth. She expertly led the adoption of a subscription revenue model across her client base and retained 85% of her book of business despite a company-wide business model change in 2024. At mPulse, she increased a national healthcare contract by 130% and maintained 100% client retention through strategic expansion and scalable workflows. Melissa excels in fast-paced environments, leveraging her expertise in Salesforce, Microsoft Office Suite, and other technical tools to achieve client goals. As a Neuro-Linguistic Programming Practitioner and certified coach, she brings a unique blend of strategic insight and interpersonal skills to her role. Her commitment to mentorship, demonstrated by her 2022 Mentor of the Year award, underscores her dedication to fostering professional growth.More...