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Work Background
The Walt Disney CompanyDirector, Core Systems & Platforms
Jun. 2023 - Oct. 2024• Spearheaded the Identity & Access Management Transformation Program to establish a Corporate Okta instance for non-consumer identity (driving Data Engineering and optimizing 83 Identity/HR processes) at The Walt Disney Company, managing a $29M+ program.
• Bridged technology to integrate new and existing systems via ServiceNow, minimizing disruption to downstream applications while enabling the adoption of new features and functionality.
The Walt Disney CompanySr Manager
Jan. 2018 - Jun. 2023Seattle, WashingtonProgram and Project Management leader with a strong background in driving strategic IT initiatives across corporate and business segments. Expert in agile methodologies and governance processes, with proven success in managing geographically diverse teams and leading the implementation of complex systems like Workday and the Enterprise Data Hub. • Led a geographically diverse Enterprise Strategy IT Program and Project Management team, mentoring and supporting strategic initiatives across corporate and business segments.
• Drove successful delivery of Workday for The Walt Disney Company as the Program Management lead, ensuring seamless implementation.
• Provided agile subject matter expertise, developing and implementing a corporate agile coaching service to enhance partner team collaboration.
• Led the Enterprise Data Hub (EDH) initiative, updating integration methodologies and ensuring the delivery of master data to consuming systems.
• Created comprehensive program and project structures for the EDH service and platform, acting as interim Product Owner to support the Executive leadership team.
• Established onboarding and governance processes for the EDH, enabling smooth data consumption by partners and business segments.
• Guided the implementation of a governance process aligned with GDPR, CCPA, and PII policies, collaborating with Security and Legal teams.
CymerSr Manager, IT Program Manager
Oct. 2015 - Dec. 2017San Diego / Veldhoven NLIT Project and Portfolio Management leader with a strong focus on strategic PMO development, resource management, and IT workflow optimization. Demonstrated success in implementing scalable frameworks and data-driven solutions to improve operational efficiency, resource allocation, and executive reporting. • Spearheaded the ASML Netherlands initiative to modify reporting and dashboards, integrating ASML US IT Resources and project requirements into a cohesive system.
• Led the strategic direction for the ASML US IT PMO, scaling the team from 1 to 5 individuals within 18 months and establishing best practices for portfolio, project, and resource management.
• Developed and implemented a data analytics methodology to assess shared resource allocation for operational vs. project staffing, optimizing resource utilization.
• Introduced a scaled agile framework for managing project, portfolio, and operations support, enhancing agility and cross-functional collaboration.
• Delivered a PPM solution within the ServiceNow platform, integrating portfolio, project, and resource management to provide executive visibility and allow IT teams to operate within Agile/Scrum environments.
• Led a ServiceNow CMDB redesign initiative, providing technical and architectural guidance to ASML IT, IT Security, and Operations, ensuring long-term platform stability and growth.
• Developed a CMDB Data Model and re-architected the platform to support future scalability, aligning IT services with business needs
QualcommIT Manager
Oct. 2013 - Oct. 2015Product and Platform Owner with a proven track record of driving strategic direction, platform development, and operational improvements for ServiceNow and Jira teams. Adept at aligning platform roadmaps with business needs, leading cross-functional teams, and delivering solutions that enhance efficiency and stakeholder satisfaction. • Product/Platform Owner for ServiceNow and Jira at Qualcomm, responsible for guiding platform direction and ensuring solutions met customer needs and business processes.
• Led the roadmap development and implementation of Change, Incident, Problem Management, and CMDB for Corporate IT, aligning with corporate strategies to improve operational efficiency.
• Managed the CMDB Program for over six years, partnering with executive leadership to transform change, configuration, incident, and problem management practices following ISO 20000 and ISO 27001 standards.
• Provided technical leadership in designing and architecting a CMDB solution for active dependency mapping of business services across a broad application portfolio.
QualcommProject Manager - Corporate IT
Jun. 2007 - Oct. 2013
QualcommIT Engineer
Aug. 2003 - Jun. 2007
Booz Allen HamiltonSr. Consultant
Jan. 2001 - Dec. 2003
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