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Work Background
Planview, Inc.GRC Analyst at Planview, Inc.
Mar. 2019Austin, Texas AreaResponsible for helping facilitate third-party audits, conduct internal audits of the ISMS, participate in ISMS policy development and publishing, and answer customer inquiries around service availability and confidentiality.
Planview, Inc.Cloud Ops Technical Writer
Oct. 2017 - Mar. 2019Austin, Texas Area
ShoreTel (Acquired by Mitel in October 2017)Lead Technical Writer
Apr. 2012 - Oct. 2017Austin, Texas AreaResponsibilities include the following: * Creating new documentation for various telecom applications as well as for voice switches
* Maintaining existing documentation for various telecom applications as well as for voice switches. * Collaborating with several facets of operation, including training, new product introduction, product management, engineering, and quality assurance.
* Mentoring new team members.
The Knot, Inc.Technical Writer
Nov. 2009 - Mar. 2010Worked as a contract technical writer to create an internal process manual for a local web-based company.
LiveMom.comContributing Writer
May. 2009 - Jan. 2017Research and write articles on various topic for an audience of local moms.
National InstrumentsTechnical Writer
Jan. 2008 - May. 2008Contracted with National Instruments from January, 2008 to May, 2008 to handle printed and online reference documentation on a part-time, hourly basis. Responsibilities included creating new content, editing and reformatting existing content, and pushing legally-protected, time-sensitive printed documentation through the appropriate legal and publishing processes.
The Knot, Inc.Technical Writer
Oct. 2007 - Jan. 2008Austin, TexasAssisted business teams with research and analysis of current SEO practices during a move to new SEO practices.
National InstrumentsSenior Technical Writer
Sep. 1999 - Aug. 2006Designed, developed, and edited technical documents for various hardware and driver software products. Participated in helping mentor entry-level writers. Participated in various focus groups to help streamline processes.
Professional Datasolutions, IncStaff Technical Writer
Apr. 1998 - Sep. 1999Designed, developed, and edited technical documents for end-user software. Helped manage projects and mentor new writers.
Professional Datasolutions, IncIntern/Entry-Level Technical Writer
Sep. 1995 - Dec. 1997Assisted with various small end-user software documentation projects during my internship in the fall of 1995. Developed and edited documentation for end-user software developed in COBOL and C++.
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