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Marketing
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Business Owner
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C-level Executive
Geos
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United Kingdom
Work Background
Open Doors AustraliaProject Manager, People Culture and Enablement
Sep. 2023Sydney, New South Wales, AustraliaResponsible to lead and deliver an organisational wide strategic program includes 20+ projects, areas include technology, marketing, operations, customer experience and infrastructure. Responsible to establish project management office, improve organisational project maturity overtime.
Develop and implement project maturity road map and PMO framework across the organisation.
Provide support and training to project leads, co-creating key project documents such project schedule, resource planning, business requirements/user story, testing strategy etc.
Assisting CIO to develop and enhance organisational disaster recovery capability.
Manage a complex data migration project to move live customers between two payment systems.
Ensure project delivery practice is aligned with organisational vision, mission and culture.
WestpacSenior Business Analyst, Consumer Finance Technology
Jun. 2022 - Oct. 2023Sydney, New South Wales, AustraliaWork with Product Owner, business stakeholders and delivery teams to elicit, analyse, communicate and validate requirements for changes to business processes, policies, information and systems
Capture business requirements into features, epics, user stories and acceptance criteria
Facilitate and participate in workshops, showcases and presentations
Produce ‘as-is’ and ‘to-be’ process maps, data models, target operating models and other BA related outputs as required
Influence and negotiate with others to gain agreements and sign-offs on required outcomes.
Provide recommendations for process redesign and improvements and business solutions, enabling changes to processes, policy and/or information
Manage requirements through the delivery lifecycle to meet business needs
Understand risk management framework
Input into Risk and Control Matrix management
Macquarie GroupRegulatory Senior Business Analyst, Corporate Operations
Nov. 2021 - Apr. 2022Responsible for the on-going management of global transactions across all businesses which are reportable to key regulatory bodies. I work closely with stakeholders globally across the Business, Compliance, Risk, Operations, vendors and technology to ensure small to large change initiatives are successfully implemented. My work vary depending on the project from performing root cause investigation and impact analysis to requirements gathering and facilitation / project co-ordination. I will need to balance the management of multiple initiatives concurrently to meet deadlines. • Has strong analytical and problem-solving skills
• Has excellent facilitation skills and the ability to bring structure to ambiguity
• Has the ability to work individually and as part of the team by leading, providing support and guidance to fellow team members.
• Is confident in communicating and influencing stakeholders at various levels
• Has the ability to adapt in constant change
CMC MarketsTechnical Business Analyst, CMC Markets APAC and Canada
May. 2021 - Nov. 2021Sydney, New South Wales, AustraliaFacilitate design sessions with the implementation team to define the solution
Analyse existing processes and identify improvements, alternatives, and potential areas of scalability.
Deliver elements of systems design, including data migration rules, business rules, wireframes, or other detailed deliverables.
Write user stories and create, execute test plans in conjunction with development team and testers.
Support testing, training and implementation activities to ensure the successful delivery of the business and technology solutions.
Review and revise documentation in light of any new information and/or changes to initial assumptions, including implications for project time, cost, quality and risk.
Engage with and inform key stakeholders, including BAU teams who will be responsible for the change going forward to ensure they remain engaged and committed throughout the project.
IT MagnetBusiness Analyst
Nov. 2020 - May. 2021Sydney, New South Wales, AustraliaProactively manage key stakeholder relationships, and lead and conduct workshops and meetings as required to define as-is and to-be business processes, and ensure improved outcomes.
Obtain formal agreement from stakeholders on the scope of requirements (including business focused user stories) to establish a base line on which delivery of a solution can commence.
Take responsibility for investigative work to determine business requirements and specify effective business processes, through improvements in information systems, information management, practices, procedures, and organisation change.
Identify and assist the development of remediation plans to resolve any inconsistent or unclear business practices which could affect the success of the project.
Provide a high level of expertise in establishing and documenting ICT business and system requirements through a range of structured research and analysis techniques including, but not limited to facilitated stakeholder workshops, gap analysis, surveys, client meetings and industry reference reviews.
Frontier Trade Risks Management SolutionsProject Manager
Sep. 2017 - Oct. 2020Deliver exceptional customer service to internal and external stakeholders.
Extensive experience in eliciting and documenting business requirements from a technically diverse set of stakeholders.
Solid analytical and critical thinking ability with a strong attention to detail, precision and process.
Ability to communicate complex ideas in a clear and structured way using a range of information materials.
Ability to work autonomously and manage competing priorities.
Ability to effectively plan, manage and deliver medium to high complexity projects to time, quality and cost criteria.
Ability to effectively develop and manage varied client and stakeholder relationships and expectations. This includes the ability to communicate effectively and to influence others.
Review and achieve daily budgets, timelines, task progress and completion for all assigned projects.
Lead an agile development team to achieve desirable business results.
EquifaxProject Manager
Mar. 2017 - Sep. 2017Sydney, AustraliaAnalyze commercial data such as budgets, sales results, and forecasts to estimate costs and identify business saving
Enable project delivery by sourcing and supplying data, undertaking analysis of strategy options and maintaining data and tools to support analysis and reporting.
Prepare business cases, frameworks, and associated documentation in collaboration with business managers to define potential benefits, options for achieving these benefits through development of new or changed process, and associated business risks.
Support commercial activities for growth and new business opportunities.
Establish appropriate project governance with key stakeholders.
Directs the project to ensure that performance targets of time, cost, quality & business benefit are achieved
Contributes strategic thought / lateral thinking and creative solutions
Develops solutions / processes / frameworks as appropriate and facilitates the implementation
Responsible for ensuring issues and risks are appropriately managed across the Project, helps resolve or escalate issues/risks as appropriate
Liases with the Project Managers from other Projects to resolve conflicts, clarify responsibility / dependencies etc
Australian Energy Market CommissionIT Project Manager
Jun. 2016 - Feb. 2017SydneyMeeting and communicating with key stakeholders with the information and requirements of the projects.
Reviewing existing operations and devising plans to improve current work structures and systems.
Developing business requirements for projects that align with policies, standards with consultation with relevant stakeholders.
Maintaining and producing documentation for the development of future systems.
Create and execute IT project work plans, schedules, communication plans and work breakdown structures, to ensure effective project management and outcomes in line with AEMC’s project control framework and industry best practice guidelines.
Manage internal staff, as designated Project Working group members to deliver according to stated/agreed Project Objectives, timeline and budget. Identify risks and potential issues pro-actively, propose & lead mitigation actions in order to minimise exposure to the organisation, escalating appropriately to required stakeholders.
Manage external service providers to achieve project deliverables and milestones in line with agreed project plan, budget and time frames.
Establish, chair & lead Project Steering and Project Working groups.
Lead required Change Management activities to ensure smooth transition of Projects into the organisation.
Financial Management of the Project Budget, including forecasting/actuals and required financial reporting.
Build and maintain constructive and effective working relationships with key internal and external stakeholders to ensure implementation of Information Technology projects in line with project and organisation requirements.
HSBC Retail Banking and Wealth ManagementProject Manager
Aug. 2011 - Jan. 2016SydneyStrong Analytic skills to elicit, validate, review and document business requirements.
Highly versatile activities include: Workflows, process maps, use case, story boarding, requirements backlog/priority.
Conduct preliminary analysis to validate the current state business context and model future state business context.
Perform ad-hoc analysis using a range of techniques to clarify and remove impediments to delivery and improve delivery speed. Responsible to lead multi-millions investment projects as part of retail network expansion.
Deliver end to end strategic projects to improve return on investment, cross sale, customer experience and organizational effectiveness.
Manage system infrastructure upgrade for Retail Banking and Wealth Management includes design, testing, transition and production support. Deliver bank wide regulatory projects to ensure compliance and business targets are met through complex and transformational change.
Gather and document business requirements for projects.
Liaising with senior stakeholders through project board meetings and project meetings.
Specialized in process mapping to document current and future state, including transition requirements. Used Six Sigma methodology for process improvement where possible in the projects.
Prepared user testing cases for UAT and production verification testing as part of project implementation. Act as project lead business analyst for launching of AML CTF program.
HSBC Retail Banking and Wealth ManagementBusiness Analyst
Oct. 2009 - Aug. 2011SydneyIdentifying business process improvement opportunities through ongoing measurement of the organizational performance.
Experienced in executing IT, regulatory and remediation projects realizing significant measurable improvements.
Excellent relationship and stakeholder management.
Strong analytical and problem solving skills, able to produce high quality business case, business requirements and project schedule.
Responsible to deliver medium size initiatives as project manager.
Involved in large scale projects as work stream lead or business analyst
Provide analytical support to Head of Change Delivery for portfolio management and core system upgrade and implementation.
Implemented an application portal for a new deposit product.
HSBCPlanning and Finance Consultant
Aug. 2008 - Oct. 2009Sydney, New South Wales, AustraliaDevelop annual budget plan for multiple large scale departments.
Responsible to centralize MI reporting for regional and group offices with TM1 experience.
Provide consultancy to business partners and maximize value for investment.
Identify operational saving areas and propose business cases for costing saving initiates.
Responsible to ensure major third party expenses are processed and checked according to budget and policies.
HSBCProject Officer
Mar. 2007 - Aug. 2008Sydney, New South Wales, AustraliaStrong analytic skills to produce business requirements, weekly project reports.
Able to influence key stakeholders to support project execution and potential required changes.
Responsible to deliver small-medium size projects.
Provide analysis and develop various of project documents.
Ensure schedule, cost and quality are balanced in the project delivery.
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