Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Ultimate Jet VacationsLuxury Travel Advisor | B2B
Feb. 2025Portugal, LisbonI help luxury travel advisors craft unforgettable, tailor-made experiences for their high-net-worth clients. As their go-to resource, I provide expert recommendations, seamless service, and insider access to the world’s most exclusive hotels and destinations.
• Design highly personalized itineraries, ensuring every detail matches the client’s unique preferences and expectations.
• Transform inquiries into bookings through a consultative, relationship-driven approach.
• Manage a high volume of requests, I balance speed with white-glove service.
• Anticipate challenges before they arise, ensuring a smooth journey from start to finish.
• Stay ahead of trends, and provide expert guidance on the latest destinations and exclusive experiences.
• Foster strong, long-term partnerships with travel advisors through collaboration, clear communication, and ongoing support.
InspiratoSenior Destination Planner | Costa Rica & Mexico
Nov. 2023 - Feb. 2025Curating bespoke luxury travel experiences in Costa Rica and Mexico while providing task force support across the Caribbean region within the Inspirato portfolio. Task force responsibilities include evaluating and auditing Planner and Concierge procedures, developing tools and strategies to enhance organization and efficiency, and ensuring a seamless experience for members and team members alike. Additionally, I train concierges to adopt a hybrid planning role, guiding them through proven methodologies that have driven my success in delivering exceptional travel planning services.
InspiratoSenior Destination Planner | Mexico
Mar. 2023 - Nov. 2023MexicoNew destination (Mexico) with responsbilities similar to previous Planner position with the addition of managerial duties.
InspiratoDestination Planner - Costa Rica
Oct. 2021 - Mar. 2023Guanacaste, Costa RicaDesign, manage, and offer highly customized itineraries for clients in luxury villas in Guanacaste region in Costa Rica. Manage all aspects of daily operations, such as establishing business partnerships, developing private chef menus, designing templates, and managing internal / external communications regarding Costa Rica destination. Maintain, create, and nurture long-term business relationships with vendors to great vacations / experiences for clients residing at luxury villas. Ensure compliance with Inspirato and premium travel standards. Collaborate with high performing team of planners / concierge to resolve problems and provide an exceptional journey experience.
• Received Destination Star Award in 2022 for effectively managing Costa Rica Destination.
• Increased value in vacation rental and NPS by negotiating contract with private transportation company to provide complimentary transit for members in nearby locations. • Supported growth and expansion of villas on Costa Elena from three to seven.
• Established vacation destination from conception to completion and developed all processes and standard operating procedures to get it into full functioning.
• Promoted sustainable, ethical, and luxury tourism in the region, resulting in the creation of local employment and beneficial economic impact.
InspiratoPersonal Vacation Advisor | Team Wheels Up
Nov. 2020 - Oct. 2021Provided personalized vacation planning by conducting research on member backgrounds, travel preferences, destinations, residences, and activities to deliver memorable vacation experiences. Focused on cultivating client relationships and booking premium villas within the Inspirato portfolio while creating vacation plans based on conversations and relationships. Oversaw pre-trip, mid-trip, and post-trip preparations and arrangements, as well as follow-up to offer clients the finest services. • Increased customer satisfaction by managing client expectations and safety in unexpected travel incidents.
• Developed long lasting relationships with members to encourage repeat and referral business.
• Drove $2 M in business sales and won bi-annual competition within team by surpassing 125% of sales goal.
Warwick Hotels and ResortsLoyalty Member Relations Manager
Jun. 2018 - Jul. 2020Greater Denver AreaAdministered loyalty program implementation within 15 hotels across US, Europe, and Bahamas. Developed, and designed new website content to increase customer engagement. • Achieved $5M in organisational revenue and supported +50% programme expansion from 2017 to 2018 with anticipated addition of six new hotels.
• Increased brand recognition by developing interactive marketing campaign & website development
• Enhanced customer satisfaction by delivering exceptional assistance and support for VIP members.
Warwick Hotels and ResortsLoyalty Member Relations
May. 2017 - Jun. 2018Denver, ColoradoCorporate position: Member Relations for the Warwick Hotels & Resorts exclusive guest recognition & loyalty program, "Warwick Journeys" for all participating US, Caribbean, and European properties. • Member support for exclusive and VIP guests • Member reservation sales in iCRO, Synxis and Opera systems
• Data collection and analysis, arrival reports and recaps
• Program troubleshooting and member profile maintenance (Serenata)
• Develop and implement program benefits and training material for all staff across all participating properties
Comunidad de MadridEnglish Teacher & Language Assistant
Oct. 2015 - Sep. 2016Madrid y alrededores, España• Taught natural and social sciences to primary level English language learners.
• Prepared second and fourth year primary students for the National Trinity Exam - resulting in a 100% passing rate and all students being cleared to continue bilingual studies.
•Developed training techniques for NTE.
Inline MediaExecutive & Accounting Assistant
Jan. 2014 - Aug. 2015Greater Denver Area• Responsible for client/vendor payment
• Acted as receptionist, personal assistant to CEO, assistant to accountant, and event planner.
• Experienced in training and working with Quickbooks, Advantage and SBMS.
• Planned/Coordinated company events with clients and local businesses in Denver, Colorado.
NYC & CompanyTourism Intern
Mar. 2013 - Aug. 2013Nueva York y alrededores, Estados Unidos• Exposed clients to the wide variety of hotel accommodations, tour operators, restaurants, dining, shopping, etc., that New York City has to offer
• Connected clients with members to promote travel within New York City • Developed NYC guide tailored to tourists from India and the Middle East
• Worked within a team to improve the NYC > 30 tourism project; designed to attract tourists under the age of the thirty both domestically and internationally to New York.
lululemonSales Team Member
Jan. 2013 - Jan. 2014Denver y alrededores, Estados Unidos
VerblingEnglish Tutor
Oct. 2012 - Mar. 2013Conversational and written English aid to people across the globe through online sessions.
Junta de AndalucíaAuxiliar de Conversación
Sep. 2011 - Sep. 2012Málaga, Spain• Assisted in the teaching of English in bilingual high school-level courses • Lesson planning and communication assessment between teacher and student
• US cultural and social ambassador
Scileppi LawLegal Translation Intern
Sep. 2010 - Jan. 2011Tucson, ArizonaTranslated court documents, provided civil and criminal client legal terminology and trial strategy explanations to diverse and sometimes emotionally challenged clients from Central America, and helped prepare them for court appearances. From 2011 - 2014 I worked with Mr. Scileppi periodically as his assistant and translator.
Intch is a Professional Networking App for the Future of WorkSee more people like Vail on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
650037 people
16
Customer service @ Concentrix
16
Owner, IBO, Designer @ MDG Digital LLC
15
Product designer, UX/UI designer @ iCapital - Institutional Capital Network, Inc.
61250 people
38
Country Manager Oracle Academy - Customer success manager - PM - @ Oracle
22
Remote admistration
22
Customer Care Specialist @ Remote