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Work Background
BWFAssociate Managing Vice President, Operations Consulting
May. 2023Massachusetts, United States• Define and execute departmental strategy to align with organizational priorities, driving growth and enhancing customer satisfaction • Inspire and mentor high-performing teams, fostering a culture of collaboration, innovation, and continuous professional development • Establish and monitor OKRs to ensure team initiatives align with business priorities, fostering accountability and achieving organisational milestones
• Champion diversity and inclusion initiatives, actively driving efforts to build an inclusive and equitable workplace culture
• Lead executive-level client engagements, resolving escalated issues and delivering tailored solutions to meet complex client needs • Develop and optimise scalable service delivery frameworks to ensure consistency, quality, and profitability
• Collaborate with clients to address emerging needs, creating innovative service offerings aligned with client goals and industry trends
JCADirector of Professional Services
May. 2019 - Apr. 2023As a member of JCA’s Leadership team, I develop and implement strategic plans for the Services division and serve as a Project Sponsor for consulting projects. I manage a team of consultants and provide guidance on technology and operations projects. I also serve as a Leadership member of Diversity, Equity, and Inclusion (DEI) team to develop and implement new initiatives, such as staff training and blind hiring processes.
JCAManager, Consulting Services
Apr. 2014 - May. 2019Project manager and consultant focusing on CRM implementation, system selection, business process improvement, operations, fundraising, event and alumni/donor relations management consulting, working primarily with Higher Ed and Healthcare clients.
JCASenior Consultant
Aug. 2005 - Apr. 2014Project Manager, Business Analyst, Trainer, and Consultant for a wide variety of projects including building custom web applications, system selections, system implementations, business process improvement, business intelligence, and fundraising operations modeling and staffing structures.
American Red Cross Southeastern PennsylvaniaDatabase Manager
Oct. 2001 - Jul. 2005Managed The Raiser's Edge donor database; trained staff; produced queries and reports; implemented and documented policies and procedures; data cleanup; served as internal consultant to meet fundraiser's information management needs; played key role in database conversion.
Junior Achievement of New YorkDatabase Manager
Aug. 1999 - Sep. 2001Managed The Raiser's Edge donor database; trained staff; produced queries and reports; implemented and documented policies and procedures to support new fundraising initiatives; data cleanup; performed in depth data analysis; managed gift processing staff.
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