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Work Background
KantarDelivery Director
Jul. 2024Porto, Portugal
Capgemini EngineeringDelivery Transformation & Industrialization
Apr. 2018 - Apr. 2024PortugalAs Transformation & Industrialisation Lead, I establish and manage the cross-industry Client Delivery Transformation Office in Capgemini Engineering Portugal, defining models, processes, and tools and leading vital client delivery transformation and industrialisation initiatives. I am entrusted with leading a dedicated team to orchestrate project setups, transitions, and transformation processes. Among my notable accomplishments, I:
• Created, implemented, managed, and streamlined a new framework, including tools and processes for project transition, transformation, and project setup.
• Successfully led transformation and industrialisation processes in high-complexity projects, demonstrating adeptness in managing challenging initiatives.
• Spearheaded programs and projects in complex, high-pressure, large, distributed environments, particularly in Agile/SAFE projects focusing on the automotive area.
CapgeminiApplication Services Director
Aug. 2014 - Dec. 2017São Paulo Area, BrazilAs an Applications Director, I managed 600 FTEs, led ongoing operations at Salvador, São Paulo, and Belo Horizonte Delivery Centers, oversaw the delivery centres' P&L, managed budgets exceeding 15M EUR yearly, steered project management for strategic accounts, and nurtured key client relationships. Below listed are a few of my key achievements:
• Spearheaded the establishment of Capgemini's Brazil Nearshore Center in Salvador-BA, achieving significant milestones:
• Expanded the team from 35 to over 350 resources in less than a year, demonstrating exceptional growth management.
• Implemented global processes and tools, standardising operations across the board.
• Introduced Agile (Lean-Based) SDLC, enhancing software development processes.
• Attained CMMi 4 certification in under a year, establishing high-quality standards.
• Managed facilities expansion and infrastructure renewal, upgrading operational capacities.
• Increased the Contribution Margin by 30% in the Apps Business Unit, significantly boosting profitability.
Tech Mahindra (formerly Mahindra Satyam)Delivery & Client Relationship Director LATAM
Apr. 2011 - Jul. 2014São Paulo, BrasilAt TechMahindra, I oversaw end-to-end service delivery, client relationships, and sales support in Latin America, offered local support for Global Accounts, provided seamless integration and coordination of services across different regions, fostered C-level customer relationships, established high-level contacts, and drove client satisfaction and business growth. A small section of my noteworthy accomplishments include:
• Improved overall performance and service delivery standards through effective leadership of a delivery team.
• Conceptualised, envisioned, and steered the transition for large, complex, distributed operations, ensuring smooth and efficient transitions and operational setups.
• Boosted the quality and effectiveness of sales pitches/materials by supporting sales efforts and contributing to technical and commercial proposals.
Patni Computer SystemAlliance Officer Patni/BSI
Jan. 2007 - Feb. 2011São Paulo e Região, BrasilI have the distinct honor of leading a joint BSI/Patni team as the representative for this collaborative operation in Brazil. My primary role involves establishing a delivery center in Brazil that mirrors the quality standards of Patni's CMMi5 Global Delivery Centers (GDCs) around the world. This position requires a blend of strategic vision and operational excellence, skills that I have honed over the years. As the head of the joint Patni/BSI team in Brazil, my responsibilities are multifaceted. Additionally, I serve as the formal representative of Patni in Brazil, bringing our organizational values and objectives to the forefront in a new market. • Implemented Patni’s CMMi5 processes and best practices within BSI's local delivery structure, overseeing projects' SDLC processes, techniques, documentation, and monitoring/control processes.
• Focused on introducing Statistical Process Control concepts for both operational and financial controls, along with a comprehensive People Transformation process, encompassing mapping, training, coaching, monitoring, and competency planning. In my role as Delivery Head for AD&M Outsourcing at Unibanco, I managed a team of approximately 300 people, overseeing more than 600 applications in a complex multi-platform environment. My responsibilities included leading the transition phase, which involved significant changes on the company’s side, restructuring the delivery organization, implementing mature processes at the delivery structure for Unibanco, and tailoring processes based on the client’s requirements.
Tata Consultancy ServicesMultiple Roles
Jan. 2001 - Dec. 2007Over the years, my career has been a journey through various pivotal roles in the IT and outsourcing sector, primarily focused on establishing and enhancing delivery and sales practices in Brazil. 2005-2007: Outsourcing Service Practice Head
In this role, I was responsible for leading the outsourcing practice in Brazil. Defining, planning, managing, controlling, and negotiating Service Level Agreements (SLAs), managing due diligence, and overseeing outsourcing startup and transition management were key aspects of my job. I also maintained contact with and negotiated with client C-level executives and monitored and controlled large engagements. 2004: Delivery Head for Renault Offshore Delivery Center
My responsibility was to build a complete Delivery Center for Renault in Brazil, Curitiba, based on TCS CMM5 processes and global best practices. This encompassed process implementation and customization, resource management, custom tools development, financial control, Statistical Process Control, and SLAs/SLM. 2003-2004: Pre-Sales Manager
In this role, I handled technical and commercial proposals, and architected solutions for AD&M contracts. Notably, I played a decisive role in the sales process for TATA’s first outsourcing contract in Brazil with Renault. 2003: Member of TCS Brazil Startup Team
As part of the startup team, I was sent to India for training in TCS's CMM5 processes. My direct participation was crucial in setting up the TCS Brazil Global Delivery Center. Notably, this structure achieved CMM level 3 in less than a year and level 5 in 1.5 years.
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