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Work Background
Amazon Web Services (AWS)Senior Cloud Technical Account Manager
May. 2022United StatesAt this position, I assisted clients in planning their architectural strategy for cloud operations, specializing in migrating on-premise workloads and compute resources to AWS. Managing multiple Fortune 500 clients simultaneously, I provided extensive recommendations ensuring compliance with regulations and incorporating best practices for performance, resiliency, and global scalability. Addressing complex technical issues, particularly in securing customer data, I built isolated networks with tight Ingress and Egress controls, scaling them from test to production environments. Additionally, I streamlined client relations by conducting well-architected operations reviews, understanding their current footprint and strategizing global expansion. Leveraging the AWS Price Calculator, I estimated costs for clients, addressing uncertainties and providing ballpark figures for global expansions. My Disaster Recovery planning initiatives included executing blue-green code deployment environments and enabling transparent rollouts and rollbacks during business hours. I drove customer adoption through immersive on-site training sessions, allowing over 20 hours of hands-on experience in a secure lab environment. Key Skills: Cloud Optimization & Data Management | Compute Optimization | Data Security Oversight | High-Profile Portfolio Management | Spot Instances Utilization | Reserved Instances Deployment | Customer Adoption Facilitation | Disaster Recovery Planning and Execution | Data-Driven Decision-Making Support | Expansion Strategy Formulation | AWS Price Calculation | Financial Data Security.
VericastSenior IT Leader - DevOps and Cloud Services
Mar. 2020 - May. 2022San Antonio, TX, United StatesPromotion Track: Senior IT Manager – DevOps & Cloud Services (01/2019 – 02/2020); Senior Systems Engineer – Middleware & DevOps (12/2017 – 01/2019)
At this organization, I transformed manual code processes into automated workflows, enabling seamless changes, upgrades, and patching. I achieved operational excellence by implementing a pre-production staging environment and catching production defects before customer exposure. Adhering to industry standards like PCI compliance, I ensured data protection and regulatory requirements, preventing surprises during audits. My efforts streamlined processes, optimized DevOps projects, and implemented cost-efficient measures.
Additionally, I focused on optimizing technical projects in alignment with SAFe Agile objectives, significantly impacting annual revenue. I introduced capacity-on-demand practices, eliminating manual management and implementing a 'working hours window,' saving the company ~$100K. Training initiatives involved swarming techniques during outages, resulting in over a dozen AWS Cloud Practitioner certifications and enhancing resource capabilities. I also revolutionized deployment processes, establishing end-to-end CI/CD pipelines and enabling over 50 production deployments within an hour.
Moreover, as a subject matter expert in middleware and DevOps, I contributed to automation using tools like Puppet, Chef, and Ansible. I played a pivotal role in creating and implementing CI/CD pipelines, integrating Ansible workflows, Jenkins, and Selenium.
Key Skills: Code Deployment Automation | DevOps Proactive Defect Resolution | Cloud Distribution Optimization | PCI Compliance Integration | HIPAA Compliance Implementation | Resource Allocation Optimization | SAFe Agile Project Alignment | Automation and Configuration Management | CI/CD Pipelines Implementation | Blue/Green Deployment Strategy | IT Strategy Implementation and Cost Savings.
Harland ClarkeIT Manager - OpenSystems Unix/Middleware/Cloud Services
Mar. 2019 - Mar. 2020
Harland ClarkeSenior Engineer
Dec. 2017 - Mar. 2019
USAAIT Manager
Nov. 2016 - Nov. 2017Promotion Track: Senior Systems Engineer – Web Application Platform Services (01/2016 – 12/2016)
Here, I managed a diverse hybrid team across three global time zones. Leveraging SAFe methodologies, I prioritized establishing personal rapport with team members worldwide, fostering a collaborative environment. By providing the right tools and conditions for success, I empowered the team to achieve around-the-clock deployments and implement CI/CD pipelines, reducing time to market by 20%. Additionally, I took charge of upskilling over 50 resources through a comprehensive training program. By compiling information from various sources, including AWS and Azure, I developed a learn-do-teach methodology. This approach involved two hours of classroom training followed by two hours of hands-on lab sessions, enabling individuals to work independently within six months and subsequently contribute to the training of the next cohort. Key Skills: Agile Development Leadership | Global Team Management | Budget Management | Integration Project Management | Team Relationship Building | CI/CD Pipeline Implementation | Production Code Acceleration | Learn-Do-Teach Methodology Implementation.
USAASenior Engineer
Jan. 2016 - Nov. 2016Promotion Track: Senior Systems Engineer (MM/2010 – MM/2012); Systems Engineer (MM/2008 – MM/2010) During this role, I led the implementation of automation for configuration management, resiliency scaling, and managing extensive systems at scale. By leveraging automation and tools, I efficiently managed tens of thousands of workloads, addressing issues and enhancing resource capabilities through external hires and targeted training initiatives. Additionally, I identified opportunities for self-healing applications. Recognizing patterns of failures, we implemented future-proofing measures through automation, effectively resolving race conditions and reducing outage times by over 20%. This proactive approach significantly improved the resilience of our systems, ensuring swift issue resolution and maintaining a healthy environment. My responsibilities extended to testing and maintaining automation and configuration management tools, including creating Ansible Playbooks and ensuring visibility with Terraform. This comprehensive approach addressed challenging technical issues, such as offshore resources facing downtime. I implemented automation solutions, empowering offshore teams to handle server restarts independently, eliminating dependencies on onshore personnel and minimizing downtime impact. Key Skills: Resilience Planning & Scalability Management | Configuration Management Automation | System Reliability Optimization | Team Efficiency Enhancement | Ansible Playbook Development | Software Development Life Cycle | Downtime Reduction.
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