Allegis Global SolutionsHead of Service Design
Jan. 2019 - Aug. 2019North AmericaNorth American Consulting Leader for 30+ RPO Operational Accounts
Productized consulting services for recruitment marketing, TA operational efficiencies, technology and analytics resulting in new revenue stream for the professional services team. Lead consultant, designed and executed a seamless talent acquisition process and candidate experience through compelling marketing strategies, a user-friendly career application site, and innovative hiring capabilities for multiple global clients. Developed client solutions in the form of journey maps, blueprint designs, project schedules (waterfall or agile), proposal statements, SOW’s, and the output solution of the proposals. Prepared and delivered in-person and virtual presentations using MURAL, Visio Diagrams, SmartSheet, ASANA etc. to share critical discoveries to stakeholders. Collaborated with technology, marketing, operations, implementation, business intelligence, and third-party vendors to co-create systems and processes that deliver world-class customer experiences.