Miruna Babanescu

Service Manager @NTT DATA Services

System AnalystData AnalystCall CenterCustomer Support RepresentativeSupport SpecialistCall Center SupervisorTechnical Support AgentCustomer ServiceHelp Desk SupportCustomer Success ManagerChat SupportAssistantAdministrative AssistantPersonal AssistantExecutive AssistantOffice AssistantResearch AssistantTranslatorData EntryData Entry SpecialistAdvisorTech SupportProject ManagerITStartup Founder

Driven Service Manager | Multilingual Leader | From Tech Support to Team Leadership | Expertise in P2P & Global Operations With a career rooted in both operational excellence and people leadership, I currently oversee day-to-day service operations for a team of 40 professionals. My journey began in 2018 as a Procurement Officer, evolving into roles such as Project Owner and Global Operations Specialist within the Procure-to-Pay (P2P) domain. Transitioning into technical support, I steadily grew into a leadership role by combining hands-on experience, a deep understanding of processes, and a people-first mindset. Fluent in German, Romanian, and English, I thrive in multicultural environments and enjoy bridging gaps between teams, regions, and goals. Passionate about continuous improvement, cross-functional collaboration, and empowering teams to succeed. Let’s connect if you’re into transforming services, scaling teams, or just want to exchange insights on operations and leadership!

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