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United Kingdom
Work Background
Customer Service Manager MagazineWolf River Electric
Dec. 2020 - Dec. 2024United States, MilwaukeeAs the Customer Service Manager, you will be responsible for leading and shaping the customer service department to deliver exceptional experiences for our clients. You will oversee the daily operations, ensure the team meets performance goals, and continuously drive improvements in service quality. Your leadership will be key in fostering a customer-first culture while optimizing the customer journey across all touchpoints. If you are passionate about delivering excellent service, driving team performance, and creating seamless client experiences, this role is for you.
GetSwipePaySenior Data Analyst Consultant
Mar. 2018United States, ChicagoData Analysis:** Collect, process, and analyze large datasets to identify trends, patterns, and insights.
Reporting:** Develop and maintain dashboards, reports, and visualizations that communicate findings to stakeholders.
Collaboration:** Work closely with cross-functional teams to understand their data needs and provide analytical support.
Modeling:** Create predictive models and perform statistical analysis to support business initiatives.
Data Governance:** Ensure data integrity and accuracy by establishing processes for data collection and management.
Presentation:** Present findings and recommendations to senior management in a clear and concise manner.
Mentorship:** Provide guidance and mentorship to junior analysts, fostering a culture of data-driven decision-making.
MzEyeKandi Beauty LLCFounder
Nov. 2017Chicago, Illinois, United States
Home DepotSenior Bank Account Customer Service
Mar. 2016 - Jul. 2024United States, Oak LawnCollaborate with executive leadership to define and prioritize strategic initiatives aligned with Lead and manage enterprise-wide programs, ensuring they are executed effectively and deliver intended outcomes.
Build and maintain strong relationships with stakeholders at all levels to facilitate communication and alignment on program objectives.Establish metrics and KPIs to assess program performance, making data-driven recommendations for improvement. Identify potential risks associated with programs and develop mitigation strategies to ensure successful delivery.
Web EditorBrand Ambassador
Mar. 2016 - Mar. 2024U.S. Virgin Islands, Saint CroixReviewing and editing existing website content for clarity, accuracy, and coherence, ensuring that it meets brand guidelines and quality standards.
GFG Bag ManufacturerDigital Senior Content Strategist
Dec. 2015 - Mar. 2018Canada, BeloeilStrategic Planning:** Collaborate with executive leadership to define and prioritize strategic initiatives aligned with corporate goals.
Program Oversight:** Lead and manage enterprise-wide programs, ensuring they are executed effectively and deliver intended outcomes.
Stakeholder Engagement:** Build and maintain strong relationships with stakeholders at all levels to facilitate communication and alignment on program objectives.
Performance Monitoring:** Establish metrics and KPIs to assess program performance, making data-driven recommendations for improvement.
Risk Management:** Identify potential risks associated with programs and develop mitigation strategies to ensure successful delivery.
Change Management:** Guide organizational change initiatives related to strategic programs, ensuring smooth transitions and stakeholder buy-in.
Resource Allocation:** Oversee the allocation of resources, including budget, personnel, and technology, to support program execution.
Training and Development:** Provide training and support to teams involved in program implementation, fostering a culture of excellence in program management.
Copy Write Staffing Services, IncSenior Copywriter (Freelance)
Mar. 2009 - Dec. 2015United States, GaryDeveloping persuasive copy for landing pages, product descriptions, and calls to action to enhance user engagement and conversion rates.
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