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Work Background
Iterum Connections | BPO | Contact center | OutsourcingLearning and Development Manager
Oct. 2023JamaicaAs the Learning and Development Manager. I oversee all aspects of new hire training, ensuring a seamless onboarding experience and skill development for incoming employees. I manage quality assurance processes to uphold performance standards and drive continuous improvement across teams. Additionally, I lead leadership development initiatives, equipping managers with the skills needed to foster a high-performing and engaged workforce. My role involves strategic planning, coaching, and ensuring alignment between training programs and business objectives. Ultimately, I work to enhance employee growth, operational excellence, and overall organizational success.
Iterum Connections | BPO | Contact center | OutsourcingTraining Manager
Mar. 2023 - Oct. 2023Jamaica
AloricaLeadership Development Manager
Jan. 2021 - Jun. 2023Global
AloricaTraining Manager-Jamaica
Sep. 2017 - Jan. 2020JamaicaDuties Include but not limited to: • Designs, develops and delivers technical, sales, and soft skills training based on client and staff needs. • Conducts Trainer observations and monitors Trainer and Trainee performance. • Ensures training meets quality standards and expectations of client, center, and corporation. • Works with program operations and general management teams to address training needs, methods, curriculum, and effectiveness. • Works with Sales management to address any sales training needs • Manages all reporting requirements for client, program, and corporation. • Evaluates and delegates work assignments based on training needs and scope of work. • Supports sales team and center management team with new programs throughout program development, implementation, and maintenance. • Consults with operations, talent acquisition, and quality to determine training needs, procedural updates, trainee performance, and attend calibration sessions and monitoring sessions, etc. • Manages staffing needs and ensure ratios are maintained to provide effective operational performance. • Participates in on-site client review meetings including the development of training programs. • Makes recommendations to training agenda or curriculum, as necessary. • Attends internal calibration sessions to ensure program compliance and balance. • Maintains positive, consistent and effective communication with staff, peers and senior management • Supervises subordinate staff, including interviewing, hiring, discipline, performance review, mentoring. • Provides status updates to Director on training outcomes and programs. • Manages training supplies to ensure budgetary compliance. • Assists other centers or programs, as necessary. • Performs other duties as assigned by the Director. • Manages costs and ensures corporate guidelines are adhered to.
iTutorGroupOnline English Teacher
Nov. 2016 - Feb. 2017JamaicaStudents from the following Country| China, Japan and Korea Duties Include: • Managing time deadlines as all session were time driven • Assist students with pronunciation and vocabulary • Ensure that my online classroom is conducive for learning • Delivering a vibrant lesson • Ensures the standard of the organization is always maintained
Pizza HutRestaurant Manager
Mar. 2013 - Aug. 2017Ocho Rios JamaicaDuties Include but not limited to: Management of Inventory • Staff Deployment • Management and evaluation admission, registration, training, assessments and records management. • Management of all database • HACCP Training • First Aid Training • Preparation and submission of reports • Data Entry • Profit and loss Analysis • Dealing and managing all customer issues
Pizza HutRestaurant Manager
Mar. 2013 - Aug. 2017Ocho Rios JamaicaDuties Include but not limited to: Management of Inventory • Staff Deployment • Management and evaluation admission, registration, training, assessments and records management. • Management of all database • HACCP Training • First Aid Training • Preparation and submission of reports • Data Entry • Profit and loss Analysis • Dealing and managing all customer issues
Ministry of EducationCareer Advancement Program Coordinator
Oct. 2012 - Jan. 2013Tacky High SchoolTacky High School| Gayle St Mary Duties Include: • Revamping the program in the school • Assisting student with career and skills choices • Registering students to the program
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