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Work Background
BitoviTechnical Product Owner
May. 2025I effectively combined my skills as a Technical Product Owner and Scrum Master at Bitovi, focusing on agile project management and AI integration. • Assisted in agile ceremonies to promote team collaboration and project transparency. • Researched and implemented AI tools to optimize project management workflows. • Engaged in product owner duties, including code contributions and stakeholder communication.
IBMProject Manager
Aug. 2021 - Jul. 2024Hortolândia, São Paulo, BrazilLed critical, globally spanning projects with Agile project management principles, resulting in a 20% increase in project delivery speed. This led to coaching our client's teams and helping them apply Agile principles on their day-to-day work as well.
Acted as Scrum Master, facilitating Scrum ceremonies (sprint planning, daily stand-ups, sprint reviews, and retrospectives) to ensure effective collaboration and timely project delivery.
As Agile Coach, provided coaching sessions and workshops to team members, related teams, and clients.
Successfully managed relationships with internal clients and improved user experience by integrating vendor applications with internal development, enhancing overall satisfaction. This led to an increase from a single project, to having more than 12 concurrent projects by the time I left.
Ensured compliance with legal and IT security requirements, reducing compliance-related incidents. My projects were early adopters of security and vulnerability tools and practices, and fastest to reach full compliance. Average vulnerability resolution time was 60% faster than expected, and we had processes ensuring 0 known Vulnerabilities were pushed into production.
IBMOCM & Business Analyst
Mar. 2019 - Aug. 2021Hortolandia, BrazilSupported critical transformation initiatives, leading to improvements in organizational efficiency. Acted as a liaison between stakeholders and the development team, streamlining communication and reducing project turnaround time. Acted as Scrum Master, coordinating Agile ceremonies and facilitating team collaboration. Coached my team and the client's team in Agile practices.
IBMSenior Q2C Ops Professional
Apr. 2018 - Mar. 2019Hortolândia, BrazilSupported Agile and talent development initiatives. Acted as Scrum Master, coordinating Agile ceremonies and facilitating team collaboration. Acted as Agile Coach, providing coaching sessions and workshops to team members and related teams. Provided Quote to Cash support to the US sales team.
IBMIteration Manager, Agile Champion
Jul. 2016 - Apr. 2018Hortolândia, São Paulo, BrazilChampioned Agile values and practices. Acted as Scrum Master, leading the Agile process and ensuring team alignment with Agile principles. Acted as Agile Coach, mentoring team members and related teams on Agile best practices. Enabled team success and overcame blockers. Transformed management requests into actionable goals.
IBMTSS Sales Support Specialist
Aug. 2014 - Jul. 2016I work closely with the TSS Sales Team in the US in order to support their back-office operation, in order to enable them to have more face time with IBM's clients. My current focus is working with Cisco Maintenance deals, while also assisting in other lines of business as needed.
IBMSTS Canada - Customer Support Representative
Jan. 2012 - Aug. 2014HortolândiaAs a BPSO Backlog CSR I work directly with IBM's Business Partners while managing a backlog of their orders. I accompany the orders' history almost End-to-end, since their inception when Order Entry's inputs them on IBM systems after a deal is made, until the time they are installed at the End User.
Advocacia MendesJunior Lawyer
Mar. 2010 - Feb. 2012· Elaborate and proof-read petitions and other legal documents.
· Support the clients.
· Control deadlines.
· Focus on companies.
Centro Cultural Brasil Estados Unidos de SorocabaManager
Jan. 2004 - Mar. 2010Oversee the hiring process of new employees or contractors.
· Identify the needs of each sector in the company.
· Analyze the financial records.
· Guarantee an adherence to the process utilized, and train the workforce on them.
· Manage investments, purchases and expenses.
· Oversee the payroll.
· Provide the President of the Board of Directors with any reports and information he needs.
· Analyze contracts with suppliers and contractors.
· Research and implement new processes or techonologies to improve productivity or reduce
costs.
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