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Work Background
Valore PartnersPrincipal Systems Engineer
Jan. 2020 - Feb. 2025Tempe, AZWorked closely with key stakeholders designing and implementing IaaS and Microsoft cloud productivity solutions for clients, focusing on M365, Azure services, security, IAM, endpoint management, disaster recovery, Active Directory, and Windows OS.
Acted as an infrastructure escalation point for the software development team to support scalable and secure environments for customer-driven solution needs.
Led several on-premises to cloud migrations including my final project merging 6 M365 tenants into one.
Assumed project management role as well as technical delivery resource for large scale projects.
Designed, deployed, and managed the Valore Partners Microsoft cloud infrastructure, providing ongoing consulting on security best practices and new technologies.
Developed and maintained internal IT policies and procedures.
Catapult SystemsPrincipal Consultant - Core Infrastructure
Feb. 2017 - Jan. 2020Phoenix, Arizona AreaProvided leadership and expertise in guiding clients through successful transitions to modern workplace technologies including Microsoft cloud solutions like Microsoft 365, Azure endpoint management, and compliance.
Collaborated with cross-functional teams to integrate traditional IT infrastructure needs with evolving cloud technologies for optimal client outcomes.
Valore PartnersPrincipal Consultant - Cloud Infrastructure
Oct. 2014 - Feb. 2017Tempe, AZAdvised clients on Azure infrastructure and Office 365 deployments, translating business requirements into successful solutions.
Led internal team in thought leadership and career development, ensuring high customer satisfaction and project success through employee readiness.
Performed numerous M365 migrations, specializing in Exchange Messaging and Microsoft Teams technologies.
Created and maintained internal IP related to business and services portfolio.
MicrosoftSenior Premier Field Engineer
May. 2004 - Oct. 2014Phoenix, Arizona AreaProvided 24x7 on-call support for premier level customers, focusing on messaging technologies like Exchange Server, Outlook, and Office 365.
Led team in developing innovative solutions for employee development and project leadership.
Led team that developed tools and processes to automate and streamline a new-hire mentoring program.
Conducted risk assessments and customer workshops to ensure customer success.
MicrosoftSupport Engineer / Technical Lead
Jun. 1998 - May. 2004Charlotte, North Carolina AreaActed as Technical Lead for the Exchange premier support team in resolving technically demanding issues by collaborating cross-teams and cross-product specialties.
Spearheaded an effort to reduce backlog caseload for Premier phone support team.
Reviewed and provided guidance on support cases to ensure timely resolution of complex customer issues.
Interviewed new-hire candidates and developed training for team members to adapt to a constantly changing environment.
LexisNexisCustomer Service Representative / Technology Specialist
Jan. 1997 - Jun. 1998Dayton, Ohio AreaProvided customer support via telephone and e-mail in regard to finding solutions for issues identified in Lexis-Nexis software and web-based products. Other responsibilities included desktop software support for my team during roll-out of new productivity software.
CompUSAComputer Technician / Hardware Manager
Apr. 1993 - Jan. 1997Dayton, Ohio AreaResponsibilities included hardware and software troubleshooting. PC, laptop, and printer repair. Hardware upgrade installations. On-site installations and troubleshooting. Software and hardware sales in a retail store environment. Managed hardware sales team. This included team schedule management, conflict resolution, and responsibility for customer service escalations.
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