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Work Background
AmazonSenior Risk Manager
Apr. 2024Luxembourg, LuxembourgOwing the risk portfolio of high risk segment products across regions worth $1B
Owning execution and planning of end to end safety initiatives implementation for one Amazon store
Responsible for expanding existing North America projects to rest of the world.
Responsible for owing Ops and Tech liaison for the program cycle.
AmazonProgram Manager Product Assurance
Aug. 2021 - Apr. 2024Luxembourg, Luxembourg- Own preventive controls global roadmap
- Manage preventive controls launch for CA marketplace
- POC for Business and Operations team to co-ordinate outreach process
- Introduced governance in global risk launch process and improved launch timeline by 47%
- Authored P&C policy document for pre-qualification
AmazonOperations Program Manager
Jan. 2021 - Aug. 2021Luxembourg· Responsible for defining and driving operational/business goals
· Helped build a data oriented culture, adoption of technology solutions and process improvement projects to achieve operational and business goals.
· Managed stakeholder communication across multiple lines of business on operational milestones, process changes, escalations, etc.
· Designed and developed NPS metrics for leadership review
. Owned Retention Program for the Business
AmazonManager ACES
Sep. 2019 - Dec. 2020Luxembourg- EU ACES SME for FC Labor Systems
- Developed and revamped the Routines 2.0 program
- Introduced metric based KPIs and created performance dashboard
- Worked on outlining the roles and responsibility of the SME position
- Created detailed 2 year plan for the SME role
- Supported in SPPR resumption rate approval process working with
Operations Regional Directors
-Owned the revamping of ADAPT Permission control process
- Designed and rolled out the Power BI based Compliance Dashboard
AmazonOperations Manager
Aug. 2014 - Sep. 2019Chennai Area, India- Responsible for an Operations team supporting multiple categories
that populates/ procures content for the Amazon Catalog for UK, DE,
FR, SG marketplace
- Delivered program on Buyability impacting $105 M GMS
- Responsible for yearly OP for the entire Business Unit
- Championed new tech ops team for the Business Unit delivering
incremental HC savings of 20%
- Championed the Change Control Process currently scaled WW to
track changes within processes
- Achieved automation goal for the BU through systematic migration
and elimination of NVAs
- Saved 21% HC for the year through Operations excellence and small
scale automations
- Launched new marketplace for Far East region
IBM Global Process ServicesDeputy Manager Operations
Mar. 2006 - Jul. 2014Successfully led and managed a team of operations professionals, ensuring smooth and efficient daily operations. Implemented process improvements that resulted in a 27% increase in operational efficiency and cost savings. Developed and implemented training programs for staff, resulting in enhanced skills and improved performance. Led cross-functional teams to drive operational excellence and improve overall customer satisfaction. Played a key role in the successful launch of a new product line, coordinating with multiple departments and ensuring seamless integration into existing operations. Developed and implemented KPIs to monitor operational performance, resulting in improved productivity and resource allocation. Collaborated with stakeholders to develop and execute strategic plans, aligning operations with organizational goals. Led the implementation of a new prioritization system, leading to 18% reduction in waste. Proactively identified and resolved operational challenges, minimizing disruptions and ensuring continuity of operations. Received recognition for outstanding performance and dedication, including Pillar of IBM and Manager SHINES awards.
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