IBM Global Process ServicesDeputy Manager Operations
Mar. 2006 - Jul. 2014Successfully led and managed a team of operations professionals, ensuring smooth and efficient daily operations. Implemented process improvements that resulted in a 27% increase in operational efficiency and cost savings. Developed and implemented training programs for staff, resulting in enhanced skills and improved performance. Led cross-functional teams to drive operational excellence and improve overall customer satisfaction. Played a key role in the successful launch of a new product line, coordinating with multiple departments and ensuring seamless integration into existing operations. Developed and implemented KPIs to monitor operational performance, resulting in improved productivity and resource allocation. Collaborated with stakeholders to develop and execute strategic plans, aligning operations with organizational goals. Led the implementation of a new prioritization system, leading to 18% reduction in waste. Proactively identified and resolved operational challenges, minimizing disruptions and ensuring continuity of operations. Received recognition for outstanding performance and dedication, including Pillar of IBM and Manager SHINES awards.