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Work Background
Rising Sun Security and Investigation Agency Detachment Commander
Feb. 2024 - May. 2024BGC
Rising Sun Security and Investigation Agency Assistant Detachment Commander
Dec. 2023 - Feb. 2024BGC Manila Philippines
Rising Sun Security and Investigation Agency Security Coordinator
Nov. 2023 - Dec. 2023BGC Manila Taguig
Comglasco Aguila Glass CorporationSurveillance Operator
Nov. 2022 - Jun. 2023Parañaque, National Capital Region, PhilippinesWorking in the company's command center as surveillance operator then was appointed to be acting OIC last March 30, 2023
Ceridian MauritiusCustomer Support Technical Specialist III
Mar. 2022 - Aug. 2022United StatesSaaS Pod Support for HR (HCM) ERP
DOTA Aero Aviation Services Inc.Information Technology Specialist
Jan. 2021 - Jul. 2021Philippines• Took care of all technology related devices, software like ATRNavX, AirNav, internet connection and different machines of the company
Cambridge University PressJunior Software Quality Analyst
Feb. 2020 - Nov. 2020• Tests and Filters front-end and back-end website of Cambridge University and its clients, to help developers fix bugs and to avoid security theft.
• Testing in different environments including desktop and web applications.
• Monitors usage of the books, journals and articles inside the website for librarian’s monitoring
before launching the websites.
• API testing using postman, swagger ui, usage-reporting dashboard, counter-r5 validation, mysql workbench.
• Design manual test plans scenarios, regression testing and negative testing. • Plan test schedules.
• Testing in different environments including desktop, web and mobile platforms. • Document website defects using a bug tracking system and report defects to web developers. • Monitor bug resolution efforts and track successes. • Participate in product design reviews to provide input on functional requirements, product designs, schedules and potential problems.
• Responsible for creating, editing, and updating project manuals and technical documents for the use by the QA team.
• Collaborated with owners and developers of systems used in the team's operations to understand features and functions intended for end-users.
• Completed consistent manual tests of test cases and updated results.
• Created test scripts for automatic testing in Selenium use.
• Recorded defects in the use of Jira and assisted developers to perform further testing and find resolutions.
• Acted as the contact to respond to and resolve customers' issues.
Self employedInformation Technology
Nov. 2019 - Jan. 2020Repaired and maintained computers like ibm pc and mac. Installed and networked routers, installed and configured cctv in private residences.
STI College Pasay, IncPart time Full load Computer Instructor/Assistant IT Admin
Jul. 2018 - Nov. 2019• Taught basic computer programming using java, vb.net, C#, python and robotics (Arduino C) in data structure and discrete structure to college students.
• Taught basic computer programming using java and web programming using java, sql and asp.net, html5 and css to senior high school students.
• Taught basic hardware troubleshooting and software installation to 1st year and 2nd year IT students.
• Repaired and maintained all types of computers and devices of the school.
• Checks computer networks and net connection.
ConvergysAcer ANZ Technical
Feb. 2017 - Apr. 2018Troubleshot hardware, software and network for Acer products except for Acer Server.
51Talk ChinaHBT Administrator
Nov. 2015 - Oct. 2016• Online Administrator for ESL Home-Based Teachers catering to chinese in China who enrolled and tried online english.
PATTS College of AeronauticsComputer Instructor
Nov. 2013 - Mar. 2015• Taught basic office applications (word, ppt, excel, access) from 2nd year to 4th year students, computer architecture with troubleshooting to 4th year avtech students.
• Taught 3rd year students how to create library database system for the school and implemented it as soon as possible as part of their project.
• Analyzed the flow of the system and how to make it easier for each dep’t of company.
CSS CorpASUS Technical
Jul. 2013 - Nov. 2013Asus Technical for motherboards, routers, range extenders, display, graphic cards and nic
SitelHP Technical
Dec. 2011 - Jul. 2012• First level technical support for HP consumer’s notebook computers in USA.
PATTS College of AeronauticsPart time Computer Instructor
Jun. 2011 - Oct. 2011• Taught html and visual basic 6 programming from 2nd year to 4th year students
NoneFreelance IT
Oct. 2009 - Jan. 2014• Designing front-end (user interface) websites since Feb 2007 using Photoshop for a certain company and creates different designs for the referred client.
• All designs are convertible to html.
• Troubleshoot computers in both hardware and software (IBM PC).
Allsec TechnologiesWeb QA Analyst/Web Developer
Oct. 2008 - Sep. 2009• Screened every website and web design that a web developer or designer finished to make sure they met the client’s requirements and standards. • Talked to clients when needed (U.S. and Canada clients) and passes the daily report
every end of the shift and the scores every end of the week
• Created and maintained website of clients from US and Canada
APAC Customer Service IncInbound Customer Service
Sep. 2005 - Nov. 2007• Helped members refill, check the mail order status of their prescriptions to Medco. Answers their inquiry regarding their balance on their account and what the doctor gave them for their medication’s month/s supply and if it has any refills.
• Informed them difference between controlled and standard medication’s co-payment and span of time of the written prescription. Informed doctors and patients if the medication needs an authorization to be dispensed based on their plan that their company gave them.
Sykes PhilippinesTechnical Support for MSN Internet Access
Aug. 2004 - Mar. 2005• First level support for MSN Internet Access customers who sends e-mail for assistance regarding their internet connection, e-mail client setup, webmail assistance, and other inquiries about MSN Internet Access
• Troubleshoot corrupted I.E. and MSN browser, removes spyware and virus from the client’s computer and how to open file attachments and attach a file using their e-mail client and webmail
Word and Life PublicationsInformation Technology
Jan. 2002 - Aug. 2004• Troubleshoot basic PC problems in both hardware and software through phone conversation and in client’s place
• Assembled a computer, deals with different new viruses, spyware, installed and updated
different software applications, hardware devices and networked the client’s computer
SPI TECHNOLOGIES LTDData Entry Operator
Aug. 1998 - May. 1999• Encoded and verified different court cases of other countries using company’s software.
Fil-Estate Eco Centrum Corp.Data Encoder
Mar. 1998 - Jun. 1998• Encoded the company’s membership pass and guest letters using ms access.
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