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Work Background
FLEETCORTraining Manager
Aug. 2022 - Jan. 2024United States · HybridAug 2022 – Jan 2024
• Coordinated on-site and virtual training.
• Designed and implemented comprehensive training programs.
• Developed new onboarding strategies and updated training documents.
• Led cross-functional teams to address organizational challenges.
• Administered site-specific staff training and quality monitoring programs.
• Navigated organizational changes, adapted training programs, and supported transitions.
• Traveled independently for training events.
R1 RCMNashville Regional Trainer
Aug. 2019 - Aug. 2022Nashville Metropolitan Area · Hybrid• Coordinated on-site and virtual training.
• Built and maintained client relationships.
• Developed Operation and Registration Programs.
• Managed technology training and developed core curriculum.
• Created and facilitated blended learning for New Employee Orientation.
• Administered site-specific staff training and quality monitoring programs.
Apria HealthcareHuman Resource Revenue Support Trainer
May. 2010 - Aug. 2019Assisted training program development, updated existing training materials and programs, coordinated training events, delivered employee trainings, recommended improvements to trainings, and supported the standard processes used to manage the overall training function. • Sought opportunities to collaborate with the Revenue Cycle training department to recommend appropriate.
• Participated in training testing and program development activities
• Supported and followed a standard training program management process.
• Contributed to training program development
• Effectively utilized presentation skills to deliver training programs.
• Effectively used consensus building and facilitation techniques to manage people and information gathering in a training setting.
• Utilized excellent verbal and written communication skills.
• Effectively coached others by providing timely and used effective on-boarding, integration and transition from training to floor.
• Provided consultative support to Supervisors and Training department leaders in action planning for new hire agents.
• Demonstrated ability to effectively manage all new hire classroom training and administrative responsibilities and contributes to management decision on terming employment for new hires as.
Traveled and arranged flight, car rental and hotel reservations for travel requests.
• Demonstrated the ability to act in emergency situations, to work effectively under high stress and to manage multiple training tasks
• Responsible for providing an educational atmosphere that provided instructional activities that allowed learners the opportunity to actively engage in the leaning process and fulfill their potential growth in knowledge.
• Met professional obligations through efficient work habits such as: meeting deadlines, honoring schedules, coordinating trainings and meetings
• Taught online courses through webinar or same time delivery methods.
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