Ruth Ramos, as a Technical Support at NA company, you play a significant role in maintaining the technological infrastructure of the company. Your responsibilities include troubleshooting technical issues, setting up hardware and software, maintaining systems and networks, and assisting staff and customers with any technical issues they might face. The recent system upgrade was successful and resulted in a 20% increase in efficiency. In the coming weeks, we will be focusing on implementing new IT strategies to further enhance system performance and security.More...