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Work Background
Product manager
AxiacoreProduct manager
Oct. 2022 - Sep. 2024- Create and prioritize features to improve user experience through user research, competitor benchmarking and business objectives. - Ensure digital product backlog execution according to feature prioritization and product roadmap that aligns with the client’s vision and goals. - Understand digital product requirements for goal setting and alignment with the development and design teams on the imperative elements to ensure proper compliance.
UX Researcher
AxiacoreUX Researcher
Jun. 2021 - Oct. 2022- Collect user feedback and improvement points through interviews and user testing workshops, applying conclusions and insights to the product roadmap. - Desk research of consumer trends, competitor benchmark and industry trends. - Create and ideate disruptive features for digital product enhancement.
Consultor
FisheyeinnovaciónConsultor
Jan. 2020 - Jun. 2021- Research, conceptualize and launch of new business lines, using agile methodologies and design thinking to validate ideas and minimize risks. - Develop and execute customized innovation workshops, equipping clients with the necessary tools to generate disruptive ideas and solve challenges creatively. - Create innovation strategies, from understanding client’s needs and expectations to generating and actionable plan to implementation.
Gestora de experiencias
BullaGestora de experiencias
Jan. 2019 - Dec. 2020Bogotá, Distrito Capital, Colombia
Customer Service Representative
ConcentrixCustomer Service Representative
Jan. 2017 - Aug. 2017Colombia, Bogotá- Experience in technical troubleshooting and customer service in the telecommunications sector. - Efficient handling of customer management platforms to perform registrations, cancellations, modifications and account queries. - Effective communication skills and customer orientation to provide satisfactory solutions.

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