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Work Background
AxiacoreProduct manager
Oct. 2022 - Sep. 2024- Create and prioritize features to improve user experience through user research, competitor benchmarking and business objectives.
- Ensure digital product backlog execution according to feature prioritization and product roadmap that aligns with the client’s vision and goals.
- Understand digital product requirements for goal setting and alignment with the development and design teams on the imperative elements to ensure proper compliance.
AxiacoreUX Researcher
Jun. 2021 - Oct. 2022- Collect user feedback and improvement points through interviews and user testing workshops, applying conclusions and insights to the product roadmap.
- Desk research of consumer trends, competitor benchmark and industry trends.
- Create and ideate disruptive features for digital product enhancement.
FisheyeinnovaciónConsultor
Jan. 2020 - Jun. 2021- Research, conceptualize and launch of new business lines, using agile methodologies and design thinking to validate ideas and minimize risks.
- Develop and execute customized innovation workshops, equipping clients with the necessary tools to generate disruptive ideas and solve challenges creatively.
- Create innovation strategies, from understanding client’s needs and expectations to generating and actionable plan to implementation.
BullaGestora de experiencias
Jan. 2019 - Dec. 2020Bogotá, Distrito Capital, Colombia
ConcentrixCustomer Service Representative
Jan. 2017 - Aug. 2017Colombia, Bogotá- Experience in technical troubleshooting and customer service in the telecommunications sector.
- Efficient handling of customer management platforms to perform registrations, cancellations, modifications and account queries.
- Effective communication skills and customer orientation to provide satisfactory solutions.
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