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MatificCustomer Success Manager | Salesforce.com | CRM | Team Building | Account Manager
Sep. 2022 - Sep. 2023Tel Aviv, IsraelAs a Customer Success Manager, I have driven significant improvements in customer satisfaction and retention. By leveraging data-driven insights, I enhanced customer satisfaction by 25% and implemented a loyalty program that reduced churn by 20% while increasing retention rates. I expanded educational outreach initiatives by 10%, improving product training and ensuring seamless client engagement. Through strategic multicultural presentations and interactive demos, I diversified our client base by 27%, expanding market reach. I optimized customer service workflows, reducing issue resolution time by 20% and increasing client retention by 10%. Collaborating closely with marketing, engineering, and sales teams, I played a key role in launching new product features that boosted user engagement by 40% and improved customer retention by 25% within six months. By conducting regular customer focus groups, I drove a 20% increase in product adoption and a 35% rise in customer lifetime value. Additionally, I developed and maintained detailed customer success metrics that led to a 22% improvement in team productivity and a 15% increase in customer satisfaction scores
MAOZ מעוזSocial and Emotional Learning (SEL) Program Success coordinator
Nov. 2019 - Sep. 2022Lod, Central, IsraelAs a Program Success Manager, I reduced churn by 12% through the introduction of a loyalty program and improved communication channels, enhancing retention and participant satisfaction. I spearheaded staff engagement initiatives, including organizing quarterly team-building events, which increased employee satisfaction and retention rates by 15% over one year. By managing event budgets, I achieved an 11% reduction in expenses through optimized resource allocation and favorable supplier negotiations. I coordinated logistics for overseas projects, managed schedules, liaised with suppliers, and produced learning materials, ensuring seamless execution and delivery. Additionally, I directed the recruitment initiative, crafting participant profiles and screening over 250 applicants. Co-developing content with the content team resulted in a 30% boost in program retention rates. I designed and implemented a feedback system, synchronizing with senior authorities and program participants, leading to a 35% increase in actionable feedback and a 15% improvement in program outcomes.
Lifesports Inc.Marketing and Sales Team Manager | Direct Sales | Recruiting | Mentoring | Team Management
Oct. 2015 - Jul. 2019Tel Aviv District, IsraelAs the Marketing and Sales Team Manager at Adidas Originals from 2015 to 2019, I oversaw a range of critical functions and achieved significant milestones: Office Management and Administration: Streamlined office operations by proficiently managing administrative tasks, mastering Microsoft Office software, and preparing detailed employee salary reports. Staff Management and Development: Optimized team performance through recruitment, mentorship, and supervision, fostering a cohesive work environment. Organized team-building activities that increased job satisfaction levels by approximately 33%. Customer Service Excellence: Enhanced customer satisfaction by resolving issues promptly, following up post-service, and maintaining comprehensive computerized records of customer interactions and resolutions. Sales and Marketing Coordination: Managed sales goals by tracking progress, analyzing sales reports, and collaborating closely with marketing and PR departments to develop and execute promotion plans. Monitored and adjusted strategies to ensure alignment with business objectives. Financial Management: Managed the branch's budget by monitoring cash flow, preparing detailed profit and loss reports, and implementing robust financial security procedures to safeguard assets.
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